Job Description

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Work for a company recognised as an Employer of Choice

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Backed by HEART, Thrive in an authentic, high-trust culture that genuinely values Honesty, Excellence, Agility, Respect, and Teamwork.

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Collaborate directly with Tier-1 global technology vendors and Australia’s leading enterprise organisations.

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Ready to make a measurable impact in modern workplace technology? Join our collaborative, nationwide Infrastructure Solutions practice at Data#3, partnering closely with our broader national Customer Success and vendor teams to shape how Australia’s leading organisations experience end-user compute. Based in Brisbane or Sydney, this role places you at the centre of our growing Device as a Service (DaaS) domain.

In this role you will: n

Champion customer adoption, value realisation, and lifecycle success across DaaS and end-user devices.

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Partner with Customer Success Managers on onboarding, adoption roadmaps, and health reviews.

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Deliver specialist customer workshops, maturity assessments, and technical lifecycle engagements.

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Develop domain‑specific success plays, adoption frameworks, and enablement resources.

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Identify expansion opportunities, mitigate churn risks, and drive long‑term retention.

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Foster strong cooperative relationships with key hardware and software vendor teams.

About You n





Established background in the IT industry with solid knowledge of the end‑user compute landscape.

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Proven customer‑facing track record in Customer Success, Account Management, or commercial IT sales.

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Strategic, creative thinker who adapts well and contributes effectively in a fast‑paced environment.

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Deeply customer‑centric with a knack for turning technical capabilities into business value.

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Skilled at stakeholder management and communicating effectively with people at all organisational levels.

Who is Data#3? n

An ASX200‑listed leading IT services provider, Data#3 delivers innovative technology solutions to businesses across Australia and Fiji. Headquartered in Brisbane with a 1,400‑strong team and $3B in FY25 gross sales, we are as passionate about our people as our tech. Voted HRD's Employer of Choice for 11 years running and a 2026 Best Workplaces in Technology title.

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At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

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Data#3 will request as part of the recruitment process, reference checks, police checksand verification of your right to work in Australia.

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📌 Customer Success Specialist (New South Wales)
🏢 Data#3
📍 New South Wales