**About the role

As the Senior System Integrity Officer, you will coordinate and support key administrative functions within the Central Patient Intake Unit, ensuring referral management systems and processes operate efficiently and effectively. You will be responsible for maintaining data quality, monitoring referral exceptions, producing performance reports and dashboards, and providing technical and process support to staff across Metro North Health. Your work will help ensure referrals are accurately managed, supporting safe, timely and high-quality healthcare delivery.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

Provide high-level administrative support for the Smart Referrals Workflow Solution (SRWS) and Referral Service Directory (RSD), including maintaining clinician records, service mapping and correspondence templates, to support the accuracy and integrity of referral data across CPIU

Monitor and action daily system and referral exceptions in partnership with internal stakeholders, escalating to clinical or nursing leadership as required, to support uninterrupted referral processing

Support accurate patient data quality by reviewing HBCIS registration activity and auditing referral closure and correspondence practices against the Specialist Outpatient Services Policy Framework

Compile and maintain CPIU reporting,



dashboards and productivity/KPI statistics to provide accurate, timely data that informs performance management and business improvement activities

Benefits when working for us

Rewarding career and development opportunities across a wide range of clinical and non-clinical areas

Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance

Versatile working arrangements and competitive salary rates with annual incremental increases

Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.**

📌 Senior System Integrity Officer (Brisbane)
🏢 Queensland Government
📍 Brisbane