About the role

This onsite Level 2 role gives you the opportunity to solve more complex issues, support a diverse technology stack, mentor junior technicians and develop the experience needed for the next stage of your IT career. Integer IT supports multiple clients across the Mid North Coast from our Port Macquarie helpdesk.

Our role is broader than fixing individual problems: we help clients run reliable IT environments, implement their technology strategy and keep their people productive. That means you will gain exposure across users, servers, cloud services, networking, backup, security and onsite environments rather than being boxed into one narrow area.

Key responsibilities

- Act as a Level 2 escalation point for junior team members and help the service desk meet contractual SLA requirements

- Assess incoming technical issues, understand business priority, take ownership of resolution and escalate appropriately to Level 3

- Deliver remote support, workshop work and onsite support, and contribute to client projects and implementations

- Support desktop and server environments, install hardware and software, troubleshoot network issues and maintain accurate technical documentation

- Mentor triage and Level 1 technicians by sharing practical troubleshooting approaches and technical knowledge

- Work across a diverse client base, with site visits in Port Macquarie and from Kempsey to Taree as required

About you





- Certificate IV or tertiary IT qualifications and/or at least two years of IT industry experience
- A strong, varied technical background with good organisational and planning skills

- Clear verbal and written communication, reliable time keeping and accurate time recording
- A team-first attitude, energy and a genuine interest in continual improvement
- A current Australian Driver Licence and full Australian work rights

- Desktop support: hardware, Microsoft Windows operating systems and end-user applications

- Server support: Microsoft Windows Server, services and features

- Cloud/SaaS: Azure, AWS, O365 and SharePoint

- Networking: switching, VLANs, routers, wireless technologies and terminology

- Remote support: RMM and remote desktop support tools

Benefits

- Full and ongoing training on Integer IT systems, products and software

- Specific vendor and security training to extend your technical depth

- Career development aligned to future Level 3 roles as the company expands

- Exposure to a broad client and technology mix that can help you identify the technical specialty that best suits your ambition

About us

Integer IT supports multiple clients across the Mid North Coast from our Port Macquarie helpdesk. Our role is broader than fixing individual problems: we help clients run reliable IT environments, implement their technology strategy and keep their people productive.

📌 Service Desk Technician Level 2 (Port Macquarie)
🏢 Integer IT
📍 Port Macquarie