Job Description

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BoyceisaleadingAustralianadvisoryfirmwithover50years'experiencesupportingindividuals,businesses,andcommunitiesacrossregionalandmetropolitanAustralia.

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Technologyplaysacriticalroleinhowwesupportourpeopleandclients.Aswecontinuetoinvestinoursystems,infrastructureanddigitalcapabilities,we'relookingforapassionateITprofessionalwhoenjoyssolvingproblems, helpingpeopleandmakingtechnologyaccessible.

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Ifyou'resomeonewhothrivesondeliveringgreatservice,enjoysvarietyinyourday,andwantstobepartofa collaborativeandsupportiveteam,we'dlovetohearfromyou.

TheOpportunity n

Weareseekingan ITSystemsSupportOfficer tojoinourTechnologyTeamandplayacriticalroleinsupportingtheday-to-daytechnologyexperienceofourpeople.TherolewillbebasedoutofourSydney/Dubbooffice.

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Reportingtothe HeadofInfrastructure ,you'llberesponsibleforprovidingresponsivefirst-levelITsupport,managingtechnologyassets,supportingemployeeonboardingandoffboarding,andworking closelywithourManagedServiceProvidertoensureissuesareresolvedefficiently.

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Thisroleisidealforsomeonewhoenjoysahands-onenvironment,valuesstrongcustomerservice,andwantstheopportunitytodeveloptheirtechnicalskillswhileworkingacrossabroadrangeoftechnologiesandbusinesssystems.

WhatYou'llBeDoing n

Supportingsoftwaredeployment,deviceconfigurationandongoingtechnologymaintenance

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WorkingcloselywithourManagedServiceProvidertomonitorservicelevelsandescalateissueswhen required

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Assistingwithprocurementactivitiesandmaintainingappropriatetechnologystocklevelsacrossthe business

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Deliveringusertraining,guidanceandsupporttohelpteammembersgetthemostfromtechnology

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Helpingmaintaindocumentation,processesandoperationalproceduresthatsupportefficienttechnology services

WhatWe'reLookingFor n

You'llbringacombinationoftechnicalcapability,strongcommunicationskillsandagenuinedesiretohelpotherssucceedthroughtechnology.

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Experienceworkinginatechnologysupport,helpdeskorITsystemssupportrole

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WorkingknowledgeofMicrosoft365andMicrosoftdesktoptechnologies

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Excellentcommunicationskillsandtheabilitytoexplaintechnicalconceptsinaclearandpracticalway

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Strongattentiontodetailandcommitmenttofollowingestablishedprocesses

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Abilitytobuildpositiverelationshipswithinternalstakeholdersandexternalproviders

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ExperiencewithITassetmanagementanddevicelifecyclemanagement

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Knowledgeofonboardingandoffboardingprocesseswithinaprofessionalservicesenvironment

WhyJoinBoyce n

Joinaleadingadvisoryfirmwithastrongreputationbuiltovermorethan50years

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Workinacollaborativeteamwhereyourcontributionisvaluedandrecognised

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Gainexposuretoawiderangeoftechnologies,systemsandbusinessfunctions

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Anattractiveremunerationpackagecommensuratewithyourqualificationsandexperience

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Ongoinglearning,developmentandcareergrowthopportunities

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Avalues-drivenculturefocusedoncommunity,connectionandlong-termimpact

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Boyceiscommittedtobuildingadiverseandinclusiveculture.Weareproudtobeanequalopportunityemployerthatvaluesaninnovativeanddiverseworkplacewhereallcolleaguescanbetheirauthenticselves.Pleasenote thatrecruitmentagencysubmissionswillnotbeconsidered.

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📌 IT Systems Support (Dubbo)
🏢 Boyce Chartered Accountants
📍 Dubbo