Head of Customer Experience & Campus Services (Victoria)

Head of Customer Experience & Campus Services (Victoria)

26 Sep
|
Kangan Institute
|
Victoria

26 Sep

Kangan Institute

Victoria

Job Description

Bendigo Kangan Institute (BKI) is seeking a Manager Customer Service to unify frontline services across metro and regional campuses. You will lead customer and student enquiries, call centre, campus counters, and Foundations operations, ensuring a consistent, high‑quality service model from first contact to resolution.

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Reporting to the Head of Customer Service, you’ll manage three Team Leaders and collaborate with Education Delivery to align services with teaching needs, while driving

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📌 Head of Customer Experience & Campus Services (Victoria)
🏢 Kangan Institute
📍 Victoria

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