Job Description

Key Responsibilities

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- Provide L2/L3 functional support for Oracle HCM Cloud applications.

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- Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines.

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- Perform impact assessment, configuration changes, testing, and deployment of approved enhancements.

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- Support Oracle quarterly release analysis, regression testing, and production deployment activities.

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- Conduct root cause analysis for recurring issues and recommend permanent solutions.

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- Collaborate with business users, HR stakeholders, and technical teams to ensure seamless service delivery.

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- Prepare operational reports, service metrics, and governance updates.

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- Identify opportunities for automation, process improvements, and service optimization.

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- Participate in knowledge management activities and maintain support documentation.

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Required Skills

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- Strong experience in Oracle HCM Cloud Application Support and Maintenance.

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- Positive understanding of Incident, Problem, Change, and Service Request Management processes.

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- Experience working in AMS/Managed Services environments with SLA-driven support.

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- Strong troubleshooting, analytical, and stakeholder management skills.

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- Experience in testing, release management, and quarterly patch validation.

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- Excellent communication and documentation skills.

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📌 Oracle Cloud Support (Victoria)
🏢 XPT Software Australia Pty
📍 Victoria