Job Description

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- Provide L1/L2 onsite IT support for end users, desktops, laptops, printers, and peripherals.
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- Troubleshoot Windows OS, Microsoft 365, Active Directory, VPN, and basic network issues.
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- Install, configure, and maintain desktops, laptops, applications, and IT hardware.
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- Handle hardware/software incidents, troubleshooting, and root-cause analysis.
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- Perform user account, access, and basic AD administration.
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- Support IT asset management, hardware inventory, and device lifecycle activities.
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- Coordinate with remote infrastructure/network teams and external vendors for issue resolution.
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- Maintain incident records, technical documentation, and follow ITIL/ITSM processes.
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- Provide onsite support during moves, installations, upgrades, and technology deployments.
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Key Skills:

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- Field/Desktop/End User Support
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- Windows 10/11
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- Microsoft 365 / Office 365
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- Active Directory
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- Hardware & Software Troubleshooting
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- Basic Networking – TCP/IP, DNS, DHCP, VPN
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- ITSM / ServiceNow
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- IT Asset Management
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- Remote & Onsite Support
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- Robust communication and customer-service skills
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📌 IT Support Engineer (Queensland)
🏢 Teceze
📍 Queensland