Position Number: JR-017192 Role type: Full-time; Continuing Department/School: Student and Learning Systems, Chief Operating Officer Portfolio Salary: UoM 7 - $111,275 - $120,453 p.a. plus 17% super Specialist tertiary fee configuration focus / shape compliant student fee processes across core systems / join a supportive, future-focused COO portfolio

Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity

You will specialise in tertiary fee configuration, ensuring compliant, accurate fee structures across critical student systems, including StudentOne. You will work closely with Senior Domain Specialists to optimise processes, coordinate releases, and support peak operational periods. You will also broaden your remit, gaining experience across system access, triage, configuration, and vendor engagement.

What you will deliver:

- Collaborate with Senior Domain Specialists to improve end-to-end student and learning processes and related system configurations.
- Specialise in tertiary fee configuration, translating policy and legislative requirements into accurate, maintainable system rules and refinements.
- Support system releases, including reviewing release notes, planning testing, and supporting business stakeholders through UAT activities.
- Manage system access and support operations through onboarding, offboarding, audits, and configuration required for peak periods.
- Triage and investigate support tickets, maintain documentation and knowledge bases, and contribute to backlog grooming and prioritisation.

You may be a great fit if you:

- Have essential experience in tertiary fee configuration, including interpreting policy and legislation into practical system rules and structures.
- Offer hands‑on expertise with StudentOne or similar student management systems within a complex tertiary education environment.
- Hold a relevant graduate qualification or equivalent combination of education and experience in technology‑enabled business services.
- Demonstrate strong analytical skills, using evidence‑based approaches to solve problems and optimise student and learning processes.
- Excel at triaging support tickets, organising backlogs,



and coordinating stakeholders to meet agreed service levels.
- Navigate multiple systems and vendors confidently, balancing process thinking with technical configuration and collaborative delivery.

For further information, please refer to the attached PD.

What we offer you!

- Build future financial security with 17% superannuation
- Supportive flexible work arrangements underpinned by our commitment to inclusion and well‑being
- Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning
- Progressive, considerate leave provisions to empower your work‑life balance and well‑being, including leading parental leave, gender affirmation leave and cultural leave
- Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company
- Health and well‑being services including a leading Employee Assistance Program

For more information check out our benefits page!

Your new team

Student and Learning Systems sits within the Chief Operating Officer Portfolio, supporting core student and learning technologies University‑wide. As part of a collaborative, service‑focused team, you will partner with business areas to enhance system performance. The team values continuous improvement, knowledge sharing and flexible working, offering strong support during peak operational periods.

Be Yourself

The University of Melbourne is an Equal Prospect Employer and a child‑safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb. We're committed to a barrier‑free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities.



Learn more about how we support an accessible recruitment process.

Aboriginal and Torres Strait Islander Applicants

We aspire to the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff. Indigenous applicants are encouraged to connect with Korin Korin, our Indigenous Employment and Development team, via [email protected]

Applications close: Monday 14th September at 11:55 PM; AEST.

Position Description: PD_JR-017192 System Specialist (Fee Configuration).pdf PD_JR-017192 System Specialist (Fee Configuration).docx

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📌 System Specialist, Fee Configuration (Parkville)
🏢 UOM University of Melbourne
📍 Parkville