Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better.

It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Support

Worker – Part-time (Fixed Term until 22 July 2027) Part-time 30.4 hours a week The Beacon – Homelessness Support Service SCHADS Level 3 Why this role matters At The Salvation Army, every interaction is an chance to offer dignity, safety and hope.

The Beacon Homelessness Support

Service is a place where people experiencing homelessness can breathe, reset and begin rebuilding their lives. As a Support Worker, you become part of that journey.

You offer compassion, stability and practical support to people who may be facing some of the toughest moments of their lives. Your presence can be the difference between someone feeling alone and someone feeling seen. About the role

We currently have a part-time Support Worker position available, working 30.4 hours per week on a fixed term contract until 22 July 2027. This role is part of our 24/7 Homelessness Support Service at The Beacon.

The role has a strong front‑of‑house focus and involves being the first point of contact for residents, visitors and callers. You will answer phones, gather basic intake information, complete data entry and communicate clearly with other staff. You will also provide information about accommodation options to members of the public, greet residents, manage mail collection and support the smooth running of after‑hours operations.

This work is carried out in a safe, inclusive and welcoming environment where every interaction matters. This position sits within the Homelessness Support Service at The Beacon, reporting to the Front of House Team Leader.

Pay is in accordance with SCHADS Level 3. This is a shift-based role, and workers must be available to work across the following shift types as required: Day shift: 7.00am to 3.00pm Afternoon shift: 3.00pm to 11.00pm Night shift: 11.00pm to 7.00am How you will make an impact Provide a warm, professional first point of contact for residents, visitors and callers Gather essential intake information and ensure accurate, timely data entry Share clear information about accommodation and support options with members of the public Maintain strong communication with staff through email and handover processes Support the smooth running of daily and after‑hours operations,



including basic administrative tasks Maintain a visible presence onsite to promote safety, wellbeing and respectful conduct Respond calmly and appropriately to situations involving distress, crisis or challenging behaviour Contribute to a positive, inclusive and collaborative team environment

What you will bring Certificate IV in Community Services (minimum requirement) Experience in homelessness or human services (desirable) Understanding of trauma impacts, human development and social disadvantage Ability to respond calmly and professionally to challenging behaviours Strong communication skills and the ability to build rapport with diverse clients Initiative, sound judgement and the ability to work both independently and within a team A commitment to The Salvation Army’s values and safe work practices What we offer NFP salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free).

Flexible working arrangements. Employee Assistance Program – confidential counselling service. Financial, retail and lifestyle discounts.

Discounted health and fitness programs through Fitness Passport. Up to 8 weeks of leave per year through our purchase leave scheme. Generous parental leave (12 weeks).

Up to 5 days paid leave per year to support a Salvation Army program or activity. A supportive, inclusive culture with passionate and dedicated team members. How to apply

If you’re looking for a role where your compassion, resilience and humanity can make a real impact, we would love to hear from you. Please submit your application including a current resume and a brief cover letter outlining your suitability for the role. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.

All child facing roles will require the successful completion of a Working with Children Check.



Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference.

From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus.

We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others.

Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply.

We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need.

Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

📌 Support Worker (Beacon)
🏢 The Salvation Army
📍 Beacon