Contact Center Forecasting & Scheduling Lead (New South Wales)

Contact Center Forecasting & Scheduling Lead (New South Wales)

26 Sep
|
Pepper Money
|
New South Wales

26 Sep

Pepper Money

New South Wales

Pepper Money Limited is seeking a Workforce Planning Analyst to support the contact centre with accurate forecasting, scheduling, real-time management and reporting. The role requires turning data into actionable plans and collaborating with stakeholders across campaigns and product launches.

You will design schedules that balance business needs with compliance, monitor live activity, and drive continuous improvement through robust analytics and stakeholder engagement.

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📌 Contact Center Forecasting & Scheduling Lead (New South Wales)
🏢 Pepper Money
📍 New South Wales

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