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14th September, 2026/n Wanted: An Administration Assistant Who Becomes the Go-To Person Every good office has one. Marylands, Sydney /n The person who knows what's happening.

/n The person who can find that document nobody else can find.

/n The person who remembers the thing everyone else forgot. /n The person who gets asked...

"Do you know how to...?"

"Have you seen...?"

"Can you help me with...?" /n And somehow, most of the time, the answer is yes. /n That's who we're looking for. /n Our client is an established NDIS provider in Sydney looking for an experienced Administration Assistant who understands the NDIS and wants to become a genuinely important part of the organisation. /n This isn't a role where you'll sit quietly in the corner processing paperwork all day. /n You'll work across the business. /n From the CEO to Team Leaders, frontline teams, participants and external stakeholders, you'll be someone people know they can rely on.

/n The Gig Your job is fairly simple to explain. Help keep the organisation running smoothly. /n The reality? /n That can mean 20 different things before lunch. /n One minute you might be helping the CEO prepare information for a meeting.

/n The next you're helping a Team Leader find participant documentation. /n Then the phone rings.

/n Someone needs something emailed.

/n A participant record needs updating.

/n There's an onboarding document missing.

/n And apparently the printer has decided today is the day it no longer wants to participate in society. /n Welcome to admin. /n You'll need to be comfortable jumping between priorities without losing track of what actually needs to get done. /n What You'll Be Doing Your responsibilities may include: /n /n

- Providing day-to-day administrative support across the organisation

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- Supporting the CEO and senior leadership team when required

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- Assisting Team Leaders and operational staff with administration

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- Managing incoming phone calls and emails

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- Maintaining participant and organisational records

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- Updating NDIS-related documentation and internal systems

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- Assisting with participant onboarding and service documentation

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- Supporting employee onboarding and compliance records

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- Preparing documents, correspondence, reports and spreadsheets

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- Scheduling meetings and appointments

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- Following up outstanding information and documentation

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- Liaising with participants, families and external stakeholders

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- Keeping records accurate, organised and up to date

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- Helping different parts of the organisation communicate with each other

/n And occasionally.../n

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Fixing the thing that technically isn't your job, but everyone knows you'll know how to sort it out.

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/n NDIS Knowledge Matters We're not looking for someone who needs the NDIS explained to them on their first morning./n

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/n You don't need to know every line of every Practice Standard from memory./n

/n But you should understand the environment./n

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/n You should be comfortable with NDIS terminology, participants, providers, service agreements, compliance requirements and the importance of accurate documentation./n

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/n You'll understand that this isn't just paperwork./n

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/n Behind every file, email and participant record is a real person receiving support./n

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/n Getting the administration right matters./n

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/n Who We're Looking For We're looking for someone who is:/n

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- Experienced in administration, preferably within an NDIS or disability services organisation

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- Familiar with the NDIS and disability sector

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- Highly organised without needing someone constantly checking on them

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- Confident using Microsoft Office and business administration systems

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- Comfortable learning new software and processes

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- A strong communicator on the phone, by email and face-to-face

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- Able to manage multiple priorities

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- Comfortable dealing with confidential information

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- Detail-focused without getting stuck on the tiny things

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- Proactive enough to see something needs doing and actually do it

/n But there's another quality that's harder to put on a CV./n

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Reliability.

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/n When you say you'll do something, people should know it's going to get done./n

/n Why You'll Actually Want This RoleYou'll Know What's Going On You're not tucked away from the rest of the organisation./n

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/n You'll work across different levels of the business and quickly understand how everything fits together./n

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/n You'll Be Trusted As you learn the organisation, you'll become someone the team genuinely relies on./n

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/n Not because everything gets dumped on you./n

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/n Because you're capable, organised and trusted to get things moving./n

/n Your Days Won't All Look the Same If you want to perform exactly the same five tasks every day, this probably isn't your role./n

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/n If you enjoy variety, solving little problems and helping people get things done, keep reading./n

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/n You'll See the Difference Your Work Makes Great disability support needs great people on the frontline./n

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/n But those people need someone behind them making sure the systems, documentation, communication and organisation actually work./n

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That's where you come in./n

/n What This Isn't Let's save everyone some time./n

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/n This isn't a role for someone who responds to every request with:/n

"That's not really my job."

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/n Of course there are boundaries and responsibilities./n

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/n But we're looking for someone with the attitude of:/n

"Leave it with me. I'll work out who we need to speak to."

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/n It isn't a role for someone who needs a detailed instruction every time something unexpected happens./n

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/n And it definitely isn't for someone whose filing system consists of 47 documents called FINAL_v2_NEW_FINAL_USE_THIS_ONE.pdf./n

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/n We need organised./n

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/n The Person We're Hoping to Find Six months after you start, we'd like people around the office to be saying:/n

"Ask them. They'll know."

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/n That's the role./n

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/n Someone the CEO trusts./n

/n Someone the Team Leaders rely on./n

/n Someone participants and families are comfortable speaking with./n

/n And someone who quietly makes everyone else's job a little easier because they're there./n

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/n Sound Like You? If you know the NDIS, love being organised and secretly enjoy being the person everyone comes to when they need something sorted.../n

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We should probably talk.

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/n Apply today and tell us a little about your NDIS experience and the kind of administration role you're looking for./n

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/n Because every great team needs excellent people delivering the service./n

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But they also need someone keeping all the plates spinning behind the scenes./n /n

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📌 Admin Assistant (Sydney)
🏢 Purple Patch Consulting
📍 Sydney