Administration Assistant / Personal Assistant to the Director

Neurodiverse Playhouse – Brisbane, QLD

Part-Time / Full-Time | Allied Health Administration

Join a growing allied health organisation where organisation, initiative and people skills really matter.

Neurodiverse Playhouse is looking for an experienced, highly organised and proactive Administration Assistant / Personal Assistant to the Director to join our growing multidisciplinary team.

This is not a traditional reception role.

You will play an important role in keeping the day-to-day operations of Neurodiverse Playhouse running smoothly. You will be the first point of contact for families, referrers and external providers, while also working closely with our Founder and Clinical Director to manage administration, correspondence, follow-up and day-to-day business tasks.

We are looking for someone who doesn't wait to be told what to do.

You will be someone who can look at what is happening across the organisation, identify what needs attention, take ownership of it and follow it through to completion.

About Neurodiverse Playhouse

Neurodiverse Playhouse is a multidisciplinary allied health and wellbeing organisation supporting neurodivergent children, adolescents and their families.

We provide a welcoming, neuroaffirming, child-led environment and work collaboratively with families, healthcare professionals, schools and other providers.

We are continuing to grow, and we are looking for someone who wants to become an important and trusted part of that growth.

Behind every great clinical team is a strong administration team. This role will help ensure our families receive a excellent experience, our clinicians have what they need and our Director can focus on clinical leadership, staff and growing the organisation.

About the Role

As our Administration Assistant / Personal Assistant to the Director, you will have a varied role combining practice administration, client communication, financial administration and direct support to the Director.

Your responsibilities will include

Client & Practice Administration

- Being the first point of contact for telephone, email and client enquiries
- Welcoming and assisting families
- Managing new client enquiries and intake processes
- Booking and coordinating appointments
- Managing shared inboxes and correspondence
- Following up intake forms, service agreements, financial consent and funding information
- Maintaining accurate and up-to-date client records
- Preparing letters, forms, correspondence and other documentation
- Supporting clinicians with administrative requirements
- Communicating fees, funding and administrative requirements clearly to families
- Liaising with GPs, specialists, schools and other healthcare providers

Billing, Funding & Claims
- Processing invoices, payments and receipts
- Monitoring and following up outstanding accounts
- Managing NDIS invoicing and administration




- Liaising with NDIS plan managers, support coordinators and families
- Assisting with Medicare claiming and referrals
- Assisting with private health insurance claiming and rebates
- Following up rejected, incomplete or unpaid claims and invoices
- Ensuring financial and funding information is accurate and appropriately documented

Director Support

Working closely with the Founder and Clinical Director, you will assist with:

- Managing and prioritising correspondence
- Diary and calendar management
- Meetings, appointments and reminders
- Following up actions and outstanding tasks
- Preparing documents and correspondence
- Coordinating meetings and business activities
- Assisting with projects and organisational priorities
- Helping keep important tasks moving forward
- Identifying issues that require attention and helping resolve them
- Providing general personal assistant support as required

Team & Organisation

You may also assist with:

- Staff onboarding and administration
- Maintaining internal records and documentation
- General practice administration
- Coordinating events and organisational activities
- Supporting the implementation of systems and processes
- Identifying opportunities to improve how we work

A key part of this position is ownership.

If you identify something that needs to be done, we want you to be someone who takes responsibility for seeing it through — not simply putting it in someone else's inbox.

NDIS, Medicare & Private Health Experience

Because of the nature of our services, a good understanding of healthcare and disability funding is important.

You should have experience with, or a strong working understanding of:

- NDIS self-managed and plan-managed participants
- NDIS service agreements
- NDIS invoicing and payment processes
- Working with plan managers and support coordinators
- Medicare allied health claiming and referrals
- Chronic Condition Management arrangements
- Private health insurance claiming and rebates
- Private-pay allied health services
- Financial consent and client billing
- Following up rejected, incomplete or unpaid claims and invoices

Previous experience in allied health, medical, disability or NDIS administration is strongly preferred.

Experience with Cliniko or similar practice management software will be highly regarded.

About You

We are looking for someone who is:

- Exceptionally organised and reliable
- Proactive and able to work independently
- Highly detail-oriented
- Warm, approachable and confident communicating with families




- Professional and confident on the telephone and by email
- Comfortable managing confidential information
- Naturally organised and enjoys keeping things running smoothly
- Comfortable managing multiple priorities
- Confident following up outstanding information and tasks
- A capable problem-solver
- Someone who takes initiative rather than waiting to be asked
- Able to understand what needs to be escalated and what can be resolved independently
- Comfortable working closely with a busy Founder and Clinical Director
- Able to maintain professional boundaries
- Accountable for their work
- Someone who genuinely takes pride in getting things right

You don't need to know everything when you walk through the door.

What matters to us is that you are capable, curious, organised and willing to take ownership.

What Success Looks Like

Success in this role means becoming someone the team can genuinely rely on.

Families receive warm, timely and accurate communication.

Clinicians have the information and administrative support they need.

Intake processes are completed properly.

Funding, service agreements, invoices and claims are accurately managed and followed up.

Important tasks don't disappear into an inbox.

Issues are identified early and addressed before they become bigger problems.

And most importantly, the Director is able to focus on clinical leadership, supporting the team and growing Neurodiverse Playhouse, rather than continually being pulled back into day-to-day administration.

Why Join Neurodiverse Playhouse?

Neurodiverse Playhouse is growing, and this is an opportunity to become part of something that is being built with purpose.

We are passionate about creating a different kind of allied health experience for neurodivergent children, adolescents and their families — one that feels welcoming, practical, collaborative and genuinely human.

You will work closely with the Founder and Clinical Director and have the opportunity to play a meaningful role in shaping the systems and administration that support the organisation as it grows.

We value people who are:

Kind. Capable. Accountable. Proactive.

If you love organisation, enjoy helping people and get genuine satisfaction from making a busy workplace run smoothly, we'd love to hear from you.

How to Apply

Please submit your resume and a short cover letter telling us:

- Why this role interests you
- About your previous administration and/or personal assistant experience
- Your experience working within allied health, healthcare, disability or NDIS services
- Your experience with NDIS, Medicare and private health insurance
- Your experience with practice management software, particularly Cliniko or similar systems
- Your availability

We look forward to hearing from you.

Pay: From $35.00 per hour

Expected hours: 24.0 – 38.0 per week

Work Location: In person

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