/n Who are we? /n Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people. /n Our culture is centred around improving the lives of our users, something that not only drives our product development but underpins everything we do. /n At Milwaukee we are committed to ensuring our people have a great experience, so in addition to an exciting and challenging role we also provide a range of outstanding employee benefits including: /n Lifestyle: Hybrid working model to support flexibility. /n Discounts & Perks: Generous discounts on company products, and novated leasing available. /n Personal Development: Access to professional development programs.

Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.

Social: Recognition programs and social events to celebrate our team's achievements /n About The Role /n We have an exciting opportunity for an Aftersales Account Manager to join our dynamic, growing team based at our offices situated in the Southeast of Melbourne. /n In this newly created role you will be responsible for driving the growth of Milwaukee’s Aftersales Service Solutions across warranty, repairs, spare parts, and product lifecycle services. /n Your focus will be to enhance customer experience, increase service adoption,



and develop innovative solutions that strengthen customer loyalty while growing service-led revenue which will strengthen Milwaukee’s position as a long-term service partner. /n Reporting to the Business Development Manager of Aftersales your day to day will include: /n /n

- Develop and maintain a strategic service engagement framework for key accounts

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- Drive improvements in key service outcomes across strategic accounts by optimising service repair performance, turnaround times, and overall service delivery

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- Build and strengthen strategic relationships across B2B, B2C, and B2R channels, including close alignment with the Job Site Solutions (JSS) network

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- Collaborate with internal stakeholders including Service Centres, Customer Service, BDMs, JSS teams, and distribution partners to drive aligned outcomes

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- Leverage insights from Voice of the Customer and Voice of the Distribution Partner programs and complete reporting requirements, clearly communicating network performance.

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- Drive adoption of Aftersales offerings, including warranty optimisation, service repairs, preventative maintenance, and calibration services and deliver revenue growth.

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- Ensure all accounts adhere to service processes and compliance requirements and act as the primary Aftersales contact for strategic accounts and the JSS network.

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- Represent Milwaukee by participating in sales events, industry meetings, and networking opportunities to strengthen brand presence

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- Travel across multiple states is required to support strategic accounts, service operations, and stakeholder engagement.

/n /n About YOU /n /n Ideally you will have a proven background in a similar strategic Account Management role within a B2B environment. You are seeking a new and exciting challenge where you can make an impact and lead initiatives that will grow and shape the future of Milwaukee’s Aftersales Service Solutions business. /n /n In addition, you will have the following attributes to be successful in this role: /n /n

- Strong understanding of Aftersales service models, including warranty, repairs, and service lifecycle management

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- Understanding of commercial drivers within service environments including margin improvement

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- Familiarity with customer experience principles and service performance metrics/SLAs

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- Knowledge of service operations processes, including quoting, approvals, logistics, and repair workflows

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- Confident communicator able to influence stakeholders at all levels and build strong relationships

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- Customer-centric with a focus on service excellence and continuous improvement

/n /n If you fit the above attributes and are excited at the prospect of joining a successful, dynamic and innovative, global organisation, then please click APPLY NOW! /n /n /n /n /n /n /n /n /n /n

📌 Aftersales Account Manager (Dandenong West)
🏢 Milwaukee Tools
📍 Dandenong West