/n

/n /n About Netcraft /n Netcraft is the global leader in cybercrime detection and disruption. We’re a trusted partner for three of the four largest companies in the world and many large governments. We've blocked over 225 million cyber-attacks to date, and we take down around 33% of the world's phishing attacks. /n Our purpose and passion are focused on just one thing: protecting the world from cybercrime. /n That passion shapes how we work, too.

We’re proud of our talented team and the value each person brings, and we’ve built a workplace where people feel supported and inspired. From strong perks and wellness programs to meaningful collaboration and team connection. /n /n

/n

/n The role /n Reporting to the Director of Account Management, you will build and maintain strong, long-lasting relationships with Netcraft’s customers across the APAC region - maximising the value derived from our services, driving renewals and expansion, and becoming a trusted partner to stakeholders at every level. As Netcraft’s APAC presence grows, so will this role. This role is based out of our Melbourne office on a hybrid basis, with the expectation of being in the office on Mondays and Wednesdays each week. /n Day to Day, You Will: /n /n

- Manage a book of customers across APAC spanning multiple industries including technology, financial services, and retail — adapting your approach to the size, complexity, and strategic value of each account

/n

- Utilise automation and high-efficiency processes to manage your book effectively, while delivering high-touch, tailored engagement for key accounts and senior stakeholders

/n

- Serve as the long-term customer relationship manager — renewing and expanding cybersecurity services throughout the life of each partnership

/n

- Meet regularly with customers both in person and remotely, flexing your communication style to suit the audience

/n

- Travel periodically for customer visits and industry events /n
- Build and manage relationships across the full stakeholder spectrum,



from operational team members through to senior executives

/n

- Understand customer requirements, objectives, and opportunities, and become the customer’s voice internally to prioritise and drive service improvements

/n

- Identify and facilitate opportunities for customers to expand services, based on a solid understanding of their business and the cybercrime threat landscape

/n

- Develop customer knowledge of Netcraft’s services, present service performance results, and respond to customer questions

/n

- Provide customers with Netcraft’s insights into the cybercrime threat landscape as it applies to their specific business and industry

/n

- Own the customer renewal and upsell process internally to ensure alignment within Netcraft’s systems

/n /n You Will Need: /n /n

- 3–4 years of Account Management experience managing a varied book of business, with a track record of strong renewal and expansion outcomes and consistently meeting or exceeding upsell targets

/n

- Strong renewal rate achievement of 92% and above across your personal book of business

/n

- The ability to flex your approach — comfortable managing accounts efficiently at scale while delivering personalised, strategic engagement where it matters most

/n

- Strong communication skills across written, analytical, and presentation formats, with the ability to engage and influence stakeholders at all levels

/n

- Mandarin proficiency is essential, as a portion of customer interactions will be conducted in Mandarin to support Mandarin-speaking markets within the APAC territory

/n

- Experience managing complex customer requests: identifying and understanding requirements, communicating them internally,



and managing customer expectations throughout

/n

- Familiarity with CRM and account management tools to support efficient management of a large book of business

/n

- Self-motivation, determination, resilience, and a positive, solutions-focused approach

/n

- Strong ability to collaborate cross-functionally and cross-geographically, working effectively with teams across APAC, the UK, and the US

/n

- A background in cybercrime or internet security is ideal but not required. A genuine interest in developing knowledge in the cybercrime space, including threats such as phishing and malware, is essential

/n /n /n The Rewards Package: /n /n

- 20 days Annual Leave, and 15 days Personal Leave per annum

/n

- Enhanced Parental Leave pay

/n

- Employer contributions to private health insurance /n
- Life assurance at 4 x salary /n
- Equity Tracking Units allowing you to share in Netcraft's long term success (eligibility criteria apply)

/n

- Hybrid and flexible working options

/n

- Meals, snacks, and drinks provided in the office

/n

- Comprehensive health, safety, and wellness service available 24/7 for you and your family /n
- Two paid Learning & Development days per year plus open access to varied learning resources to support your career

/n

- Two paid Volunteering Days per year, to allow you to contribute to the wider community

/n

- Spot reward bonus scheme to recognise truly outstanding contributions /n
- 12% employer superannuation contribution

/n

- Employee Referral Bonus scheme

/n /n

/n

/n /n Diversity, Equity & Inclusion /n This is deeply important to us. Through our ally network, we support under-represented groups and maintain a working environment free from bias, harassment, or discrimination. We encourage candidates from all backgrounds to apply. /n We’re also happy to make adjustments to the hiring process to ensure every candidate can participate fully. /n Please note: Netcraft does not accept unsolicited approaches from external recruiters. /n /n

/n

📌 APAC Account Manager (Melbourne)
🏢 Netcraft
📍 Melbourne