- Location: Stafford, QLD; Maroochydore, QLD
- Salary Range: $95,440 - $99,461 + 15.4% employer super contribution
- This vacancy has been identified to participate in VetPaths

JOB OVERVIEW

The Assistant Practice Manager (APM) is responsible for managing the region’s day-to-day administrative support operations and requirements. A main responsibility of the role is to assist the Practice Manager (PM) with the line management and operational supervision of support team members across centres in the region.

The APM provides support to the PM in corporate functions including human resource, property and finance management, quality improvement and assurance activities and support team functions. The APM will review and implement processes in alignment with the national standard operating procedures.

DUTIES

As an APS 5 you will be required to:

- Line manage administration support team members, including performance management feedback and identification of training needs.
- Coordinate the region’s support team in the delivery of a professional, effective and welcoming reception service. Monitor and ensure client customer service standards are met by the support team.
- Manage complex client and operational issues escalated from regional staff.
- Assist the PM in managing the human resource requirements across the region including recruitment, on-boarding, induction and off-boarding activities.
- Assist the PM in the management of corporate functions including property, security, operational resource requirements, travel and finance across the region.
- Monitor quality of work and conduct quality assurance activities for the support team. Assist in managing the operational compliance and audit framework.



Undertake quality audits in the client management system. Coordinate the region’s reporting requirements including data analysis.

MANDATORY REQUIREMENTS

- Currently hold or ability to obtain a Working with Vulnerable People registration OR
- Currently hold or ability to obtain a Working with Children check

ELIGIBILITY

- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- Any successful candidate external to DVA offered employment will be required to undergo pre-engagement screening checks, even if they currently have a security clearance. The screening checks are conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
- Any successful candidate will be required to obtain and/or maintain, a Baseline Vetting (AGSVA) security clearance as a minimum.

NOTES

This recruitment process may be used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the .

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

We welcome people with diverse skills, experiences and perspectives.



DVA is committed to building a workforce that reflects the community we serve and encourages applications from:

- Veterans and former Australian Defence Force members, whose skills and experience are highly valued across the APS
- Aboriginal and Torres Strait Islander peoples
- People with disability
- People who identify as LGBTQIA+
- People from culturally and linguistically diverse backgrounds

We are a Veteran Employer of Choice! This means you benefit from a workplace actively supporting veterans and families of veterans – one that understands and values military experience. You’re joining an organisation publicly recognised for its commitment to fostering veteran-friendly employment pathways and long-term career success.

The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activities for the vacancy if you choose to opt-in to the scheme, declare you have a disability and meet the minimum requirements for the vacancy. All requests for reasonable adjustments will be considered and managed in consultation with you.

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The is available below.

📌 APS 5 Assistant Practice Manager (Stafford)
🏢 Department of Veterans' Affairs
📍 Stafford