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/n Australian Citizens residing in Australia only respond. /n 1.

Must have: o Minimum 3+ years experience supporting Salesforce applications for level 1 and 2 support. o At least one of the following Salesforce certifications: Salesforce Admin/ App Builder/ Developer. Applications without any of these certifications will be not considered. /n 2. Have specialist ICT skills and knowledge in the following: o Import and management of data through tools such as Salesforce Data loader. o Salesforce Reports and Dashboards. o User provisioning and profiles and permissions. o Process automation using flows to improve efficiency and user experience. o Debug Incidents in Production. /n 3.

Experience in Service Cloud, Experience Cloud and Public Sector Solutions. /n 4. Excellent communication skills and experience making persuasive, evidence-based, recommendations that allow decision-makers to make informed decisions. /n 5. Minimum NV1 security clearance. /n 6.





Be able to attend the Canberra office in-person 3 days per week. /n Desirable criteria /n 1. Demonstrated experience in tracking and progressing tasks using Agile methodologies such as Kanban or Scrum. /n 2. Proven capability in managing and executing Salesforce Sandbox Refresh activities. /n 3.

Experience with Salesforce seasonal platform releases (Winter, Summer, Spring), including the ability to advise business stakeholders on recent features and enhancements. /n 4. Working understanding of Apex and LWC to assist developers in troubleshooting the code based issues during deployment or production incidents. /n Required Skills: /n

/n Spring Permissions Profiles Import Kanban User Experience Agile Features Agile Methodologies Developers Communication Skills Automation Scrum Security Troubleshooting Business Communication Management /n

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📌 Senior Salesforce Helpdesk Support (Canberra)
🏢 Softtest pays pty
📍 Canberra