/n Lead. Inspire. Grow with Coach. /n At Coach, we're known for crafting beautiful products, delivering exceptional customer experiences, and empowering our teams to thrive. We are seeking a passionate and results-driven Assistant Store Manager to join our team at Essendon DFO, supporting the Store Manager in driving store performance, leading a high-performing team, and bringing the Coach brand to life every day.

About the Role/n As Assistant Store Manager, you will play a key role in delivering an elevated customer experience while supporting all aspects of store operations. You will lead from the front, inspire your team to achieve sales goals, and foster a positive and inclusive culture that reflects the Coach brand. /n This is an exciting opportunity for an experienced retail leader looking to further develop their management career within a globally recognised luxury retail brand. Key Responsibilities/n /n

- Support the Store Manager in achieving sales, KPI, and profitability targets

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- Deliver exceptional customer experiences and champion Coach's luxury service standards

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- Lead, coach, and develop team members to maximise performance and engagement

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- Drive clienteling initiatives and build long-term customer relationships

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- Assist with recruitment, onboarding, training, and succession planning

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- Support inventory management, visual merchandising, and store presentation standards

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- Ensure operational excellence, compliance, and loss prevention practices are maintained

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- Act as Store Manager in their absence, confidently overseeing daily operations

/n About You/n You are a motivated retail leader who thrives in a rapid-paced customer-focused environment. /n To be successful, you will have: /n /n

- Previous experience in an Assistant Store Manager, Supervisor, or Team Leader role

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- Proven ability to drive sales performance and achieve KPIs

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- Strong coaching and people leadership skills

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- A passion for delivering exceptional customer service

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- Experience working in premium, fashion, luxury, or lifestyle retail environments is highly regarded

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- Excellent communication, organisation, and problem-solving capabilities

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- Tuesday to Saturday roster

/n What We Offer/n /n

- Competitive salary package plus incentives

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- Generous employee discounts across Coach and Kate Spade

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- Career development and progression opportunities within a global organisation

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- Ongoing training and leadership development programs

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- A supportive, collaborative, and inclusive team culture

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- The opportunity to represent one of the world's most iconic luxury brands

/n /n If you're passionate about luxury retail, developing people, and delivering exceptional customer experiences, we'd love to hear from you. /n

📌 Assistant Store Manager | Coach | Essendon DFO (Melbourne)
🏢 Tapestry
📍 Melbourne