/n Key Responsibilities of the role include; /n Acquiring new clients
/n Owning, managing and responding to RFQ’s, RFI’s and RFP’s
/n Developing quotes and proposals in conjunction with the Black Box Solutions team
/n Managing selected key accounts
/n Establishing and maintaining client relationships across all levels of the organisation
/n Managing contract renewals for selected existing clients
/n Development and maintaining an active account plan for key clients
/n Running regular innovation and roadmap sessions with clients
/n Pitching solutions and services
/n Engaging the Solutions and Innovation team to assist with client demonstrations, discovery workshops, RFP responses, presales design, client roadmaps
/n Selling value to avoid discounting
/n Achieving and maintaining Vendor certifications
/n Rigorous maintenance of Salesforce, ensuring that all opportunities are documented and up to date on a regular basis
/n Achieving quarterly and annual Revenue and Gross Margin targets. /n /n You will have the following skills and experience; /n Understanding of the business benefits delivered by integrated CX technologies, including Contact Centre, Contact Centre as a Service (CCaaS)
platforms and cloud transformation solutions and their associated consulting, integration, professional services, and ongoing annuity support, and has experience in selling these solutions
/n High level of business and commercial acumen with an in-depth knowledge of the CX industry (contact centre) and its current events
/n Understanding of, and abides by, the principles and practices of strategic, value-based selling
/n Identifies client needs and translates these into sales opportunities for Black Box
/n Develops and maintains productive relationships with clients, prospective clients, consultants and vendor partners
/n Exceptional interpersonal, presentation and negotiation skills to engage clients at all levels
/n Excellent Communication skills – both written and oral
/n The ability to handle pressure and meet tight deadlines
/n Strong organisational skills and attention-to-detail with the ability to multi-task and prioritise well in a fast-paced, energetic work environment
/n 6+ years’ experience with proven track records of exceeding quota and key performance metrics.
/n Qualification: Bachelor’s degree in business, marketing and/or IT preferred but not essential /n /n /n
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📌 Business Development Manager (Melbourne)
🏢 Black Box
📍 Melbourne
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