We are seeking an experienced Team Leader to lead a small, high-performing team of 7 people focused on appointment setting and outbound sales. This is a hands-on role suited to a strong leader who can coach, motivate, and drive results.
Key Responsibilities
- Manage and lead a team of 7 appointment setters / sales agents
- Oversee daily call centre operations and performance
- Set KPIs and drive appointment and sales targets
- Train, coach, and monitor call quality and conversions
- Implement scripts, processes, and performance improvements
- Track results, prepare reports, and optimise productivity
- Ensure team accountability and high standards
Requirements
- Previous experience managing a small sales or call centre team
- Strong background in appointment setting / outbound sales
- Hands-on leadership and coaching ability
- Results-driven and target-focused mindset
- Experience with CRM and call reporting systems
What We Offer
- Market-competitive salary + performance bonuses
- Stable hours and a focused team environment
- Opportunity to grow with the business
- Supportive management and clear expectations
Pay: $85,000.00 – $100,000.00 per year
Work Location: In person
📌 Call Center Manager (Sydney)
🏢 Granton Homes
📍 Sydney
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