Company overview A leading global home appliances and consumer products organisation, providing a broad range of household products and services across the Australian market. The business has a strong focus on customer experience and delivering quality products and support to its customers.

About the role

This is an ongoing long-term temporary chance within a busy Call Centre / Customer Service environment. The role will involve managing a high volume of customer enquiries via phone and email, with approximately 20–50+ calls per day.

Key responsibilities

- Manage a high volume of inbound and outbound customer calls

- Monitor and action enquiries received through the shared inbox

- Triage customer calls and enquiries, directing them to the appropriate team or area as required

- Manage multiple tasks simultaneously and prioritise workloads effectively





- Maintain a high level of customer service and professionalism across all interactions

- Work efficiently in a fast-paced environment and remain calm under pressure

- Learn and utilise internal systems and processes, with training provided

About you

- Previous customer service and/or call centre experience preferred; however, background is open for the right candidate

- Strong SAP experience

- Excellent communication and interpersonal skills

- Highly motivated and proactive approach

- Strong multitasking and prioritisation skills

- Comfortable working in a high-volume environment

- Ability to manage competing priorities and work effectively under pressure

For further information please contact Aleyah Gomez, Consultant, Temporary Specialist Recruitment on @people2people.com.au

📌 Call Centre Representative (Sydney)
🏢 People2People
📍 Sydney