The Role

The Claims Support Consultant plays a crucial role in ensuring that Recoveries & Settlements activities are undertaken in a timely, efficient and accurate manner to ensure that claims processing can occur efficiently. Ensuring all necessary information and documentation is readily available when needed will support smooth communication and efficient decision making.

Responsibilities

- Proactively manage a portfolio of Auto & General cross claims
- Processing payments, updating claims information, processing inbound emails, calls and documents
- Support with outsourcing to service providers such as Tapanda, Merc Agents, Legal panel etc
- Co-ordinating F&R; (fair and reasonable) assessments and undertaking follow up action
- Loading of POLs to support Settlements claims consultants in management of their claims
- Review of 180 day no contact claims to ensure operational rhythms are maintained
- Sending Proof of Loss packets to support the effective recovery of claim costs
- Other ad hoc administrative tasks that support the effective operation of the department

What are we looking for?
- Motor Claims, or related fields will be highly regarded but not necessary
- A keen eye for detail and high degree of accuracy
- Highly organised with the ability to prioritise and manage time effectively in a fast-paced environment
- Demonstrated ability to work independently, with effective multitasking skills




- A strong commitment to delivering excellent customer service
- Intermediate computer skills – ability to troubleshoot and comfort working in multiple systems
- Strong written and verbal communication skills

About us At Auto & General (A&G;), we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G; through our multi-award winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Coles Insurance. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Our perks

- Location – This is an “in office” role, based at our North Lakes office
- Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.

📌 Claims Support Consultant (North Lakes)
🏢 Budget Direct
📍 North Lakes