Key Roles &

Responsibilities

- Manage, monitor, and optimise multi-cloud environments across AWS, Microsoft Azure, Microsoft 365, and Google Cloud to ensure high availability, performance, and cost efficiency. Implement automation and best practices to improve operational workflows and reduce manual intervention.

- Provide ongoing proactive support to clients, identifying and resolving cloud-related issues before they impact services. Troubleshoot and resolve complex technical issues related to cloud infrastructure, security, and networking, ensuring minimal downtime and maximum service continuity.

- Ensure cloud environments are secure, adhering to industry best practices and compliance standards (e.g., ISO 27001, SOC 2, GDPR). Implement and manage cloud security controls, conduct vulnerability assessments, and work to protect client data and infrastructure from evolving cyber threats.

- Work closely with Pre-sales, Qualified Services, and Leadership teams to ensure cloud services align with client requirements and business objectives. Collaborate with clients to identify opportunities for cloud optimisation and ensure ongoing alignment with their operational needs.

- Continuously assess and improve Cloud Operations processes to drive service delivery excellence. Contribute to the development and refinement of Managed Services offerings, ensuring that cloud solutions are scalable, secure,



and reliable for clients.

- Participate in working as part of an on–call roster in accordance with CyberCX’s Paryroll and Overtime policies.

Preferred Qualifications, Experience & Skills

- Relevant certification in, or extensive hands-on experience with, cloud platforms such as AWS, Microsoft Azure, Microsoft 365, and Google Cloud, including provisioning, managing, and optimizing cloud resources across these environments.

- Demonstrated experience in delivering cloud services within a Managed Services framework, including service monitoring, incident management, and ensuring adherence to SLAs.

- Deep understanding of cloud security principles, including identity and access management (IAM), encryption, firewalls, and security best practices for multi-cloud environments.

- Proficiency in automation, IAC tools, and scripting languages such as Bicep, Terraform, Ansible, CloudFormation, or Python to automate cloud deployments and optimize operations.

- Experience with cloud monitoring tools (e.g., AWS CloudWatch, Azure Monitor, Google Cloud Operations Suite) and techniques to monitor, troubleshoot, and optimise cloud infrastructure.

- Knowledge of cloud networking concepts such as VPCs, VPNs, hybrid cloud architectures, and inter-cloud connectivity, ensuring secure and reliable cloud communication.

📌 Cloud Engineer - Operations (Sydney)
🏢 CyberCX
📍 Sydney