- Supportive team culture with genuine growth opportunities
/n /n /n About the Role /n As a Branch Administrator (Customer Service Coordinator), you'll play a key administrative role in supporting the day-to-day operations of the branch. Working closely with customers, drivers, suppliers and internal teams, you'll ensure hire contracts, scheduling and branch administration are managed accurately and efficiently. /n /n This is a fast-paced role suited to someone who enjoys organisation, multitasking and keeping things running smoothly behind the scenes. /n /n Key responsibilities include: /n /n
- Preparing and processing hire agreements, quotes and invoices
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- Entering and maintaining accurate customer and equipment data
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- Coordinating equipment deliveries, collections and transfers
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- Managing branch administration and documentation
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- Responding to customer enquiries via phone and email
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- Scheduling work and liaising with drivers, suppliers and internal stakeholders
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- Monitoring and updating hire records to ensure accuracy and compliance
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- Supporting the branch team with general administrative and operational tasks
/n /n /n What You'll Bring /n We're looking for a highly organised administrator who enjoys working in a busy environment and takes pride in delivering accurate, timely support. /n /n You'll be successful if you have: /n /n
- Previous administration, coordination or customer support experience
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- Strong organisational skills and attention to detail
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- The ability to manage multiple tasks and competing priorities
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- Confidence using computer systems and Microsoft Office applications
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- Excellent written and verbal communication skills
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- A proactive approach and willingness to learn
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- The ability to build positive working relationships with internal and external stakeholders
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- A strong commitment to workplace safety and following established processes
/n /n /n Experience in equipment hire, transport, logistics or construction administration is advantageous but not essential. Full training will be provided /n What you’ll get in return /n We provide our team with a wide range of perks and benefits, including: /n /n
- Development and career progression pathways
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- Flexible working options available—let’s discuss what works best for you
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- Access to our employee discounts, perks and wellbeing program
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- Purchased additional leave program
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- Novated leasing and salary sacrifice
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- 12 weeks Paid Parental Leave in addition to government parental leave scheme
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- Volunteering opportunities through the Coates Foundation
/n /n /n Looking for more reasons to join Coates? /n At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. /n We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs. /n But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all. /n Visit careers.coates.com to learn more about our values and opportunities. /n /n Unlock your next career opportunity – apply today! /n Diversity and inclusion are at the heart of our culture.
Coates welcomes candidates from all backgrounds, experiences and perspectives to apply. /n /n Coates. Equipped for you. /n Internal applicants must formally apply via People Hub and are encouraged to inform and discuss their application with their current manager. /n