/n The Opportunity/n Are you a results-driven communicator who thrives in a rapid-paced environment? We are looking for a proactive Collections Specialist to join our team. In this role, you won’t just be "chasing payments"—you will be a vital link between our business and our customers, providing professional solutions that balance commercial outcomes with exceptional service.
What You’ll Do/n As a key member of our Credit & Collections team, you will take full ownership of your assigned portfolio. Your day-to-day will involve: /n /n
- /n Proactive Engagement: Managing a high volume of inbound and outbound touchpoints to resolve overdue accounts and secure payment commitments. /n
- /n Strategic Negotiation: Utilizing your communication skills to negotiate sustainable payment arrangements within approved guidelines. /n
- /n Portfolio Management: Prioritizing your workflow based on risk and aging, ensuring no account falls through the cracks. /n
- /n Problem Solving: Investigating account discrepancies and resolving billing queries to remove barriers to payment. /n
- /n Risk Mitigation: Identifying and escalating financial hardship or high-risk cases with empathy and according to regulatory standards. /n
- /n Data Integrity:
Maintaining meticulous records of all customer interactions and outcomes to ensure audit and compliance readiness. /n What You’ll Bring/n To be successful in this role, you are someone who enjoys the "thrill of the resolve" and remains calm under pressure. /n The Essentials: /n /n
- /n Communication Excellence: You are confident on the phone, able to lead challenging conversations with professionalism and empathy. /n
- /n Resilience: You possess a thick skin and a positive attitude, maintaining focus in a high-volume, KPI-driven environment. /n
- /n Detail Orientation: You take pride in the accuracy of your work, from data entry to following complex credit policies. /n
- /n Accountability: You have a "hunter" mindset for resolving arrears but a "helper" mindset for customer service. /n /n /n The "Nice-to-Haves": /n /n
- /n Previous experience in Collections, Banking, or Accounts Receivable. /n
- /n Familiarity with credit, billing, or arrears management processes. /n Why Join Us?/n We offer a structured, supportive environment where your performance is recognized. You’ll be part of a team that values continuous improvement and provides the tools you need to hit your recovery targets and grow your career in financial service. /n /n /n /n /n