Join a growing Australian gifting and e-commerce group

Giftd Collective is home to a growing portfolio of gifting and celebration brands, including Gourmet Basket, The Cupcake Factory and Daily Dough Co.

From premium gift hampers and corporate gifting to branded cupcakes, cakes, cookies and doughnuts, we help businesses create memorable gifts and experiences for their employees, clients and customers.

With our busiest time of year approaching, we're looking for an organised, confident and customer-focused Casual Corporate Sales Assistant to join our corporate team in Artarmon from now through to Christmas.

This is a hands-on role supporting our corporate customers during the busy Christmas and end-of-year period. You'll help manage enquiries, prepare quotes, follow up customers, process corporate orders and coordinate with our internal teams to make sure everything comes together smoothly.

About the role

As part of our Corporate Sales team, you'll be a key point of contact for businesses ordering across the Giftd Collective brands.

Christmas is our busiest corporate gifting period, so you'll be working across a high volume of enquiries and orders. These can range from businesses sending Christmas hampers to employees and clients through to branded cupcakes, cakes and other products for end-of-year events.

You'll support customers from their initial enquiry through to delivery, helping them choose the right products, preparing quotes and invoices, following up opportunities and ensuring all order details are accurately captured.

This isn't purely an order-processing role. We're looking for someone who is comfortable speaking with corporate customers, following up enquiries and helping convert opportunities into confirmed orders.

What you'll be doing

- Manage inbound corporate enquiries via phone, email and website
- Assist new and existing corporate customers with product and gifting requirements
- Understand customer requirements, quantities, budgets and delivery timelines
- Recommend suitable products from across our brands
- Prepare quotes and invoices
- Follow up outstanding enquiries and quotes




- Help convert corporate enquiries into confirmed orders
- Process and coordinate corporate Christmas gifting orders
- Accurately capture recipient details, delivery addresses, gift messages, logos and other order requirements
- Assist customers with spreadsheets and bulk delivery information
- Prepare clear order documentation for our warehouse, kitchen and operations teams
- Coordinate with internal teams to ensure orders are accurate and ready on time
- Monitor important corporate deliveries and assist with resolving issues where required
- Maintain accurate customer and order records
- Assist the wider corporate team wherever required during the busy Christmas period

About you We're looking for someone who is confident communicating with customers, highly organised and comfortable working in a fast-paced environment.

You'll ideally have

- Previous experience in sales, account coordination, customer service, administration or another client-facing role
- Excellent written and verbal communication skills
- A professional and confident telephone manner
- Strong customer service and relationship-building skills
- A proactive approach to following up customers and sales opportunities
- Excellent attention to detail
- Robust organisation and time-management skills
- The ability to manage multiple enquiries and orders at the same time
- Confidence working under pressure during busy periods
- A solutions-focused approach and willingness to take ownership
- Strong computer skills and the ability to learn new systems quickly
- Experience using CRM, e-commerce, email or other cloud-based platforms
- Good working knowledge of Microsoft Office, particularly Excel and Word





Previous experience within e-commerce, corporate gifting, food, events, hospitality or Christmas/seasonal sales would be highly regarded.

Christmas at Giftd Collective

Christmas is one of the biggest periods of the year for our business. Our corporate team helps businesses organise gifts for employees, clients and customers across Australia, so the weeks leading into Christmas are busy, fast-paced and rewarding.

We're looking for someone who can hit the ground running, stay calm and organised when things get busy and provide a great experience for our corporate customers.

You'll need to be comfortable managing a high volume of enquiries while maintaining strong attention to detail — particularly when working with large orders, multiple delivery addresses and time-sensitive Christmas deliveries.

Role details

- Casual position through to Christmas
- Based at our Artarmon office
- Immediate start available
- Weekday hours - Mon-Fri 9-5
- Additional hours may be available during peak periods depending on business requirements

Why join Giftd Collective?
- Join a growing Australian e-commerce and gifting business
- Work across multiple established gifting and celebration brands
- Gain hands-on experience in corporate sales and e-commerce
- Work with businesses ranging from SMEs to major corporate customers
- Friendly, collaborative and down-to-earth team
- Staff discounts across our gifting and baked goods brands
- Convenient Artarmon location close to public transport
- Some onsite parking available
- And, naturally, plenty of cakes, cupcakes, doughnuts and gourmet treats around the office

If you're organised, confident with customers and looking for a hands-on role through the busy Christmas period, we'd love to hear from you. Apply through Indeed with your resume and a brief cover letter outlining your relevant sales, customer service, administration or account coordination experience and your availability through to Christmas.

Pay: $34.76 per hour

Work Authorisation

- Australia (Preferred)

Work Location: In person

📌 Corporate Sales Assistant - Christmas (Artarmon)
🏢 Gourmet Basket
📍 Artarmon