Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

As Category Operations Manager, you will play a key role in driving the planning rhythm, forecast accuracy and commercial performance of the Ice Cream category. Partnering across Customer Strategy & Planning (CSP), Brand and Customer teams, you will turn category, shopper and market data into clear insights that shape decisions, optimise promotional investment and support compelling customer strategies. This is an opportunity to build deep category expertise in a fast-moving FMCG business and help shape the future growth of The Magnum Ice Cream Company.

What you'll be responsible for

- Lead the forecast review meetings within sales and operational planning cycles – drive the business planning rhythm as well as help build an accurate and reliable forecast.

- Optimise TTS investment by reviewing promotional analytics and the insights gathered.





- Working with project teams to input and shape NPD business case development with key category and customer metrics & inputs.

- Analyse market (scan) and shopper data to build insights to support decision making and build customer strategies and stories

- Build category knowledge and expertise within CSP and across the business by generating standardised category market (scan) data reporting and analysis (Monthly cadence).

- Support the CSP Leads with customer and category insights from standardised reporting to shape category expertise or range review delivery

We're looking for someone who

- Has experience in customer-facing, category, commercial or cross-functional work and can operate confidently in FMCG, retail or a similar fast-moving environment.

- Brings robust skills in
- Commercial & Promotional Forecast & Planning

- Data Analysis

- Category & Shopper Insights

- Business Case Development

- Reporting and Visualisation

- Thinks end-to-end and takes ownerships for results

- Is comfortable working in a fast-moving, evolving organisation

- Values collaboration, clarity and being solutions focused

- Data literacy, examining and interpreting data to form insights and actions

- Basic understanding of category growth management and channels within the business

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes





- Market-competitive pay and performance related rewards

- Flexible ways of working

- Support for health, wellbeing and life outside of work

- Time off to rest and recharge

- Ongoing learning and development opportunities

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact

- Free to move fast, experiment and challenge how things are done

- Continuous learning and development as the business grows

- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

📌 CSP Category Operations Manager (Sydney)
🏢 The Magnum Ice Cream
📍 Sydney