/n The Role /n We’re looking for an enthusiastic and motivated Customer Care Consultant to join our team at our Scoresby Trade Store. /n Providing an excellent customer service experience; your friendly communication manner, customer first attitude and familiarity with inventory management will be key to your success in this role. /n Our ideal fit is someone interested in furthering their career within retail, who takes pride in working to a high standard and enjoys building customer relationships. /n What You'll Be Doing /n /n

- Deliver a warm face-to-face customer service experience

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- Assist customers with product selection through offering product knowledge

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- Identify opportunities to up-sell and cross-sell products that give the best retail experience possible

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- Maintain a clean, organised, and well-presented shopfloor environment

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- Assist with merchandising and inventory control

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- Safely handle and move stock in accordance with workplace safety guidelines

/n /n Our Ideal Candidate Will Have /n /n

- Previous experience in retail, trade, customer service, or a similar customer-facing workplace

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- Eager to learn with a growth mindset

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- Strong communication and relationship-building skills

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- A proactive, reliable, and team-oriented approach

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- A strong work ethic, positive attitude and commitment to delivering great customer experiences

/n /n What's In It For You /n /n





- Permanent role with competitive salary, incentives, and Wesfarmers share plans

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- Exclusive discounts across Kmart, Bunnings, Target, Officeworks, and 400+ partner brands

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- Free OnePass subscription

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- Ongoing training, development, and career progression opportunities

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- Guaranteed hours, annual leave, and sick leave entitlements

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- Team events, recognition programs, and reward initiatives

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- Employee Assistance Program covering wellbeing, financial, legal, and lifestyle support

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- Refer-a-Friend bonus of up to $2,000

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- Option to purchase additional annual leave

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- Generous paid parental leave

/n /n Next Steps /n If you're a retail professional who understands stock management, enjoys identifying sales opportunities, and is looking to build a long-term career with a leading organisation, we'd love to hear from you. Apply now – applications will be reviewed as they are received. /n As part of our recruitment process, you may be required to complete background checks, including a police check, medical assessment, and/or drug and alcohol testing. /n Blackwoods is proud to be an inclusive employer and encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community, and people with disabilities. /n

📌 Customer Care Consultant Trade Store (Melbourne)
🏢 Wesfarmers Industrial u0026 Safety
📍 Melbourne