The Customer Care & eCommerce Assistant is responsible for managing customer enquiries, delivering a high level of customer service, supporting the day-to day running of online operations, and assisting with fulfilment and logistics coordination.

This is a full time role with 4 days in our head office in Warriewood, NSW.

- Reporting into the E-Commerce Manager, this role will work collaboratively with key stakeholders across the business including ecommerce, marketing, warehouse & logistics, buying & planning, and development & production teams.
- Deliver premium customer care across all touch points, managing enquiries, returns, complaints and online support with a fast, solutions-focused approach.
- Coordinate online orders and fulfilment, working closely with warehouse, logistics, stores and couriers to resolve delivery, stock and order issues.
- Support the day-to-day running of the Bassike websites, including merchandising,



product updates, content accuracy and product enrichment.
- Monitor customer care and eCommerce performance, reporting on key trends, fulfilment issues and customer feedback to identify opportunities for improvement.
- Collaborate across the business with Ecommerce, Marketing, Buying & Planning, Finance, Warehouse and Logistics teams to support launches, promotions and a seamless customer experience.
- Experience with Shopify & AP21 preferred.

BASSIKE is an inclusive and equal prospect employer. We encourage applications regardless of race, ethnicity, age, religion, gender, national origin, disability status, or any other characteristic protected by law.

To apply, send a copy of your resume to [email protected]

📌 Customer Care & eCommerce Assistant (Sydney)
🏢 bassike
📍 Sydney