15th September, 2026/n We are currently recruiting for an experienced Customer Experience Coordinator to join a well-established residential building business within the Knockdown Rebuild (KDR) space.
About the role /n You will act as a key point of contact for customers throughout their build journey, ensuring they feel informed, supported and confident at every stage.
Your responsibilities will include: /n /n
- Building strong and trusted relationships with KDR customers
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- Providing regular and clear updates throughout the building journey
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- Responding to customer enquiries in a timely and professional manner
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- Managing customer concerns with empathy, confidence and professionalism
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- Liaising with internal teams to obtain accurate updates for clients
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- Setting clear expectations and keeping customers informed throughout the process
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- Delivering a consistently high level of customer service from start to finish
/n About you
/n To be successful in this role, you will ideally have:/n
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- Previous customer experience within the Knockdown Rebuild space
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- Strong knowledge of the residential building customer journey
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- Excellent verbal and written communication skills
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- Strong relationship-building and interpersonal skills
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- Confidence managing customer expectations and difficult conversations
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- A proactive and solutions-focused approach
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- Genuine passion for delivering an exceptional customer experience
/n What’s on offer/n /n
- Opportunity to join an established residential building business
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- Work within a dedicated KDR environment
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- Supportive and collaborative team
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- Melbourne-based position
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- Solid opportunity for career development within residential construction
/n If you have experience supporting customers through the Knockdown Rebuild journey and pride yourself on delivering exceptional service, we would love to hear from you./n