/n About Signify /n

/n Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. /n

/n At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. /n

/n Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. /n

/n More about the role /n

/n Job Summary /n Provides efficient order management by processing customer orders accurately and in a timely manner. Coordinates with cross-functional teams to ensure smooth order fulfillment and delivery. Resolves customer inquiries and issues related to orders to maintain high satisfaction levels. /n /n Key Areas of Responsibility /n /n

- Accepts and validates sales order by checking references and validating relevant information.

/n

- Support Continuous Improvement of Order Management Processes to ensure high Customer Satisfaction with special attention to Ordering & Delivery aspects.

/n

- Manages manual order creation for complex projects, including milestone delivery and billing schedules.

/n

- Checks availability of sales orders and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalates deviations.

/n





- Ensures timely response to customer questions and complaints regarding products and services provided through various channels.

/n

- Processes customer orders accurately and promptly to ensure timely delivery.

/n

- Maintains a clean order book, ensuring no old open orders.

/n

- Monitors order status and communicates updates to customers and relevant stakeholders.

/n

- Resolves order-related issues and discrepancies to maintain customer satisfaction.

/n

- Reports monthly the order receipts, deliveries, sales and stock levels.

/n

- Manages customer master data.

/n /n /n Critical Experiences /n /n

- At least 2 years of experience in sales support or administrative roles, particularly involving order and delivery manager, collaboration with sales teams, and data management.

/n

- Experience in Continuous improvement or Problem-solving methodologies (Lean/Six Sigma/Agile/…) is preferred but not mandatory.

/n

- Applicants must hold valid Australia working rights to be considered for this position.

/n /n

/n Everything we’ll do for you /n

/n You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive setting where every voice is heard and valued, helping us all achieve more together. /n

/n Come join us, and together we can light up the future. /n /n

📌 Customer Order Specialist, Projects (Melbourne)
🏢 Signify
📍 Melbourne