As a Customer Service Agent, you will play a key role in delivering exceptional customer experiences, resolving enquiries, and driving satisfaction for our customers across Australia. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture. /n

What You’ll Do/n /n

- /n Provide outstanding customer service and support to both internal and external stakeholders across multiple channels. /n
- /n Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset. /n
- /n Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction. /n
- /n Effectively manage competing priorities and stay organized in a fast-paced environment. /n
- /n Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences. /n /n

What You’ll Bring/n /n

- /n Proven experience in a customer service role dealing with both internal and external customers. /n
- /n Strong verbal communication skills with a confident and clear phone presence. /n




- /n Excellent organizational and multitasking abilities to handle dynamic workloads efficiently. /n
- /n Ability to remain calm, composed, and positive under pressure. /n
- /n A collaborative team player attitude aligned with PERGOLUX’s core values and culture. /n /n

Benefits/n /n

- /n An international work environment in a fast-growing company with plenty of development opportunities. /n
- /n Hybrid work model (80% on-site | 20% remote). /n
- /n Ergonomic workstations and modern laptops (Apple or Windows). /n
- /n Employee events (summer party, Christmas party, after-work gatherings). /n
- /n Access to the Corporate Benefits portal. /n
- /n Employee discounts on PERGOLUX products. /n
- /n 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30). /n
- /n A motivated and supportive team that helps each other. /n
- /n Robust focus on professional development and skill-building. /n
- /n Free drinks and snacks. /n
- /n Employee referral program. /n /n

How to Apply/n If you are customer-focused, organized, and ready to grow with a high-performing international team, we would love to hear from you. Explore our opportunities on the PERGOLUX Career Page and stay connected via PERGOLUX LinkedIn.

📌 Customer Service Agent (Sydney)
🏢 Pergolux
📍 Sydney