Description/n

/n Are you a highly motivated and customer-focused professional with a knack for building relationships and spotting business opportunities? Do you thrive in a dynamic, phone-based environment where your negotiation skills directly impact business growth? /n At Rentokil Initial we are seeking an extraordinary individual to join our team as a Customer Service Consultant on a Permanent Full time basis. This role will be an office based position in our Port Melbourne Office. /n Reporting to the Customer Service Manager, you will be the strategic anchor for our valuable business customer portfolio.

This phone-based role is essential for deepening client relationships, driving retention, and actively promoting growth through focused inbound and outbound engagement. /n /n The key responsibilities for this position include: /n /n

- Forecast and track retention metrics

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- Resolve problems aligned to complaint resolution and customer in jeopardy procedures

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- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

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- Management of customer escalations

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- Administer and prioritize all customer tasks and ensure achievement of all deadlines within required time frame

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- Maintain accurate records of all retention activities

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- Actively identify new business opportunities and communicate to the internal teams

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- Proactively support the Customer Service, Sales and Operations teams to achieve targets and deliverables.

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- Provide a response and resolution to all customer queries within defined timeframes

/n /n /n To be successful,



you will need to have the following: /n /n

- Minimum 1 year experience in a Sales, Account Management, or Customer Service roles.

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- Highly developed negotiation skills to ensure contractual obligations are met

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- Demonstrated skills in B2B sales development

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- Highly effective time management skills

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- Intermediate computer and system skills

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- Able to work calmly under pressure while multi-tasking

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- Proven problem-solving skills

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- Ability to work in a team workplace to support colleagues

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- Professional, reliable, and punctual.

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- Meeting Deadlines and KPIs' on a daily/monthly basis

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- High attention to detail

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- Outstanding verbal and written communication skills

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- Working from office Monday to Friday

/n /n /n Benefits of being part of the Initial Hygiene team: /n /n

- Free Onsite Parking

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- Attractive opportunities to earn commissions

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- Comprehensive induction and training

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- Access to an employee assistance program, for you and your family

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- Ongoing learning and development

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- Career Progression /n /n The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.



Female and indigenous candidates urged to apply /n About Rentokil Initial /n At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. /n From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. /n In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 66,000 people across more than 90 countries, supporting over 5 million customers. /n /n Employee Testimonials: /n “All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself.” “The best thing about working for Rentokil Initial is the teamwork.” “At Rentokil Initial, our motto is that we are all in this together.”

/n Amanda Haans - Local Service & Sales Manager /n “The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.” /n Renay Fagan /n “There are lots of incentives, rewards and bonuses available at Rentokil Initial.” /n Carly Shreeve /n "I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years." /n Sierra Warrington

📌 Customer Service Consultant | Internal Sales/Admin (Melbourne)
🏢 Rentokil Initial
📍 Melbourne