Auto Body Shop Customer Service Manager Key Responsibilities:/n /n
- /n Oversee daily operations of the customer service department within the body shop. /n
- /n Manage and train customer service representatives to ensure high-quality service and efficient handling of customer inquiries. /n
- /n Act as the primary point of contact for customer queries, complaints, and escalating issues as necessary. /n
- /n Develop and implement customer service policies and procedures to enhance service quality and efficiency. /n
- /n Monitor and evaluate customer feedback to improve service delivery. /n
- /n Collaborate with other departments, including sales and production, to align customer service with business goals. /n
- /n Analyze customer service metrics and prepare reports for management. /n
- /n Ensure compliance with industry standards and regulations within the body shop environment. /n
- /n Maintain a positive and professional relationship with customers, ensuring their needs are met. /n
- /n Stay updated on industry trends and advancements in automotive customer service. /n Essential Qualifications:/n /n
- /n Minimum of 3+ years of experience in managing customer service teams and after-sales services in a Bodyshop environment. /n
- /n Proven ability to plan, administer, and review customer service processes to ensure client satisfaction and maintain strong customer relationships through the repair process. /n
- /n Strong experience in managing Panel Beaters, Vehicle Painters and operational roles. /n
- /n Strong leadership skills with a focus on improving service efficiency and resolving customer issues in a timely manner. /n
- /n Liaising with customers and clients for progress works /n
- /n Positions available in all states /n Desired Experience:/n /n
- /n Minimum of 3 years’ experience in a customer service role, with at least 2 years in a supervisory or management position. /n
- /n Experience in the automotive repair or body shop industry is highly desirable. /n
- /n Proven track record of improving customer service processes and increasing customer satisfaction scores. /n /n Salary & Benefits:/n /n
- /n Salary: $74,000 - $85,000 annually (AUD) /n Location:/n /n
- /n City: Perth /n
- /n State: Western Australia /n
- /n Country: Australia /n /n Note: Other clients with workplaces in regional Australia potentially available. Visa:/n /n
- /n Sponsored working visa class 482 /n
- /n 2 year visa, extendable. /n Future Perks:/n /n
- /n Subsequent entrant visa for family. (after 6 months work) /n
- /n A pathway to PR.
Permanent
Residency. (Depending on age and English level) /n English level needed:/n /n
- /n An IELTS score of 5,5,5,5 + or equivalent in PTE, OET. /n Future requirements:/n /n
- /n After a pre-screening interview, If we are interested in connecting you to a client for a work-place interview, then we would first need: /n /n - /n Proof of Employment
Video’s showing skill-set/work. (in a google-drive shared folder) /n - /n Passport copy, Showing 1 year + validity /n - /n Police clearance /n /n Financial requirements:/n /n
- /n There is NO show-money needed to be seen by immigration when applying for a working visa to Australia. /n Personal requirements:/n /n
- /n Happy, confident, outgoing. /n /n #CrossCountry #WorkAbroad #Australia #WorkingVisa #SponsoredVisa #Jobs #Hiring #PR #POEA #KanoFraser #OFW #Employment #Migrate #Migration #PermanentResidency #WorkInAustralia #CSR #Manager