/n Hawaiian is a leading Western Australian property company with an extensive portfolio which includes shopping centres, office buildings and hospitality assets; employing a team of over 100 people. /n With an innovative approach to business and strong company values, Hawaiian proudly services and supports the WA community. Through our many programs and partnerships, we aim to make a meaningful difference in the lives of people in our communities. /n Our values at Hawaiian are clear. We are Passionate, Considerate Collaborative and have a Growth Mindset.

Hawaiian is proud to be a leading WA employer, and we invite you to consider Hawaiian in your career journey. /n Hawaiian is seeking a Part-Time Customer Service Officer on a 12-month contract with the possibility of extension or permanency for Hawaiians' Newpark Shopping Centre working Tuesday to Saturday from 9.00am to 3.30pm, reporting to the Assistant Property Manager. /n The successful applicant must be willing to work Saturdays and responsible for ensuring the smooth, efficient and valued-add operation of our shopping centres. /n By providing exceptional customer service and support through positive and maintained relationships you will excel in the role. /n Essential duties include, but are not limited to, the following: /n /n

- To be the brand ambassador for Hawaiian serving as the primary resource for information and assistance for partners including Tenants, Customers, Council and Contractors.

/n

- Establish and develop strong relationships with centre retailers, including developing and maintaining thorough knowledge of centre store (including retailer changes) selection, locations, merchandising, price points, special sales and events.

/n

- Serve as primary resource for customers seeking information, assistance, or store recommendations; develop a thorough understanding of all shopping centre services and amenities as well as those within the local community.

/n

- Follow the process in place to ensure all queries, feedback and issues,



whether verbal or written, are noted and communicated to relevant team members.

/n

- Ensure the property is always presented to the Hawaiian standard by completing daily inspections on presentation, bathrooms, parent rooms, community notice board, CML set-ups, car parks and tenant signage. Advise relevant team members where improvements or repairs are required and ensue follow-up action is completed. Report any issues to the relevant area and complete Safety Culture report.

/n

- Responsible for ensuring that WHS policies and procedures directed by the WHS Manager are followed in all instances. /n
- Work collaboratively with the Operations Team to assist with smooth operation and ensure compliance requirements are met.

/n

- Work collaboratively with the Marketing team members to assist with the delivery of campaigns and activations including community events and matters.

/n

- Ensure relevance of on-site asset marketing messages. Change in office marketing collateral as directed by the Marketing team.

/n /n Required Skills and Attributes /n /n

- 2+ years’ previous experience in a customer focused position with a warm and engaging personality.

/n

- Strong Microsoft Office experience and ability to quickly learn new systems with training.

/n

- Strong verbal and written communication skills.

/n

- Strong interpersonal skills with the ability to build and maintain productive working relationships with internal and external stakeholders.

/n

- Ability to exercise initiative and work both independently and co-operatively as required.

/n

- Ability to maintain confidentiality and handle sensitive matters with consideration, diplomatically and discreetly.

/n

- Professional appearance and behaviour at all times.

/n /n Along with this exceptional career opportunity, Hawaiian is also an employer that is committed to the individual success and career path of its employees through our Workforce Development Plans. /n If you would like to know more, please click the 'Apply Now' button and submit your CV and Cover Letter. /n

📌 Customer Service Officer- Newpark (Perth)
🏢 Hawaiian
📍 Perth