Tenure: Part time / Permanent

FTE: 24 hours per week (Tuesday, Thursday and Friday)

Location: Kyabram Service Centre

Remuneration: $37.66 to $39.51 per hour superannuation & leave loading

Campaspe Shire Council is seeking a passionate and driven Customer Service Officer to help deliver high-quality service to our community.

About the Role The Customer Service Officer responsibilities include, but are not limited to:

- Deliver high-quality, timely, and qualified customer service across multiple channels, including face-to-face, phone, email, webchat, and SMS.
- Respond to customer enquiries and service requests in accordance with Council’s Customer Experience Strategy and Customer Service Charter.
- Operate effectively in front desk, call centre, and service centre environments while undertaking associated administrative tasks.
- Maintain accurate information flow and provide information and support to internal and external customers.
- Promote and uphold Council’s positive public image through all customer interactions.
- Process customer transactions accurately, including payments, banking, reconciliations, and services on behalf of external agencies such as VicRoads and Victoria Police.
- Provide advice and assistance on Council services using Council systems, policies,



and procedures.
- Deliver basic library services where required within service centres.

About You To be successful in this role, you will have:

- Certificate III in Business Administration (or related field), or relevant on-the-job experience.
- Competent computer skills including Microsoft Office and customer database systems.
- A valid Driver’s Licence.
- A valid Victorian Employee Working with Children Check (or willingness to obtain).
- Satisfactory National Police Check (or willingness to obtain).

What’s in it for you:

- Be part of a highly skilled, experienced, and supportive team.
- Opportunities for professional development.
- Salary sacrifice options.

Want to Know More?

For further information, please contact Kimberli Storer – Customer Service Team Leader on (03) 5481 2***.

How to apply?

To apply or to view the Position Description, visit the careers section on Council’s website and follow the instructions.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at ****@campaspe.vic.gov.au.

Applications close at 11:59 pm on Sunday, 11 October 2026.

📌 Customer Service Officer (Kyabram)
🏢 Shire Of Campaspe
📍 Kyabram