Wanneroo Patios is a well-established Perth business specialising in the design, supply and installation of custom patios, pergolas, carports.

In addition to our full-service installation business, we also operate a busy supply-only materials division, providing DIY kits, aluminium and flashings to customers and trades through online orders.

We are looking for a Customer Service Officer to join our busy team in Wangara. This is a fantastic opportunity for someone who enjoys working with customers, is highly organised and can confidently manage multiple tasks in a fast-paced office workplace.

The role will involve a combination of face to face customer service and general administration, with plenty of variety across the day. You’ll be assisting walk-in customers, handling phone and online enquiries, and providing administrative support to our Design and Scheduling teams.

About the Role

As a Customer Service Officer, you will be providing friendly and professional service face-to-face, over the phone and via email. You will assist with customer enquiries, walk-in customers and general administration, while working closely with our Sales, Design, Scheduling and Administration teams to keep things running smoothly in a busy office environment.

Your day-to-day responsibilities will include:

- Responding to customer enquiries via phone, email and face-to-face.
- Assisting walk-in customers with a range of enquiries, including arranging quotes, processing online orders and directing customers to the appropriate team member when required.




- Providing customers with updates on their projects and installation timeframes
- Liaising with customers regarding site access, preparation and installation requirements
- Coordinating information between customers, installers, suppliers and internal teams
- Following up outstanding information and ensuring jobs continue to progress
- Assisting with scheduling and general administration
- Managing customer queries and resolving issues in a professional and timely manner
- Updating customer and job information in our systems
- Providing general support to the wider office team when required

About You We're looking for someone who:

- Has previous experience in customer service, administration or a similar role.
- Is confident, friendly and skilled when communicating with customers both over the phone and face-to-face.
- Has excellent written and verbal communication skills
- Is organised and able to manage competing priorities
- Has strong attention to detail
- Can remain calm and solution-focused when dealing with customer concerns
- Is comfortable working in a busy environment where priorities can change throughout the day
- Is a team player who is willing to jump in and help where needed

Why Join Wanneroo Patios?

- Join an established and growing Perth business
- Friendly and supportive team environment
- Wangara location
- Monday to Friday, full-time position

If you’re a friendly, organised and reliable person who enjoys helping customers, staying busy and working as part of a team, we’d love to hear from you!

Apply now with your resume and a brief cover letter outlining your experience.

📌 Customer Service Officer (Wangara)
🏢 Wanneroo Patios
📍 Wangara