Somersby, NSW Central Coast | On-Site | Full time

- Own the customer relationship from sales handover through to final delivery
- Step up into a newly-created, senior coordination role, no direct reports, but you'll lead the team's delivery priorities
- Immediate start available: M-F, business hours

About the Role Our client is a well-established supplier to commercial and architectural construction projects across health, education, government and commercial developments. As the business grows, they're creating a new, senior Customer Service & Project Delivery Manager role to own delivery scheduling and coordination end-to-end, from the moment a sale is handed over, through to final delivery and invoicing.

This is a senior, hands-on role owning delivery scheduling and coordination, with responsibility as the customer's main contact throughout project delivery. You'll be the go-to person for customers, electrical contracting companies, project managers and site supervisors, for everything delivery-related. You'll own the schedule, coordinate the internal work needed to hit it, and keep everyone honest about dates.

Projects run from six months to two years with staged deliveries, so you'll be comfortable juggling multiple projects at different stages at once.

While there's no direct reporting line, you'll act as the team's go-to for delivery priorities, getting decisions and action out of sales, design, production, warehouse and finance, and bringing the judgement to resolve issues and improve how the work gets done.

What You'll Be Doing

- Owning the customer relationship after sales handover — the go-to person for delivery questions, issues and date changes
- Managing project delivery schedules, aligned to each customer's construction programme
- Coordinating internally across manufacturing, stock, dispatch and site delivery to keep commitments on track
- Reconciling orders, purchase orders and specifications at handover,



and resolving gaps before work proceeds
- Controlling variations — recording changes and securing quotations/approvals before extra work proceeds
- Raising progress and delivery invoices at the right milestones and keeping forecasts current
- Owning warranty claims and returns through to resolution
- Identifying recurring problems and helping implement practical fixes to records and processes

About You We're not looking for a lighting background specifically, what matters is genuine experience owning delivery commitments in a technical, project-based supply environment.

Experience in construction supply, electrical products or manufacturing would be valuable, this could include senior project coordination, customer service with delivery responsibility, internal sales operations, or production/delivery scheduling, including "project expediter" type roles common in electrical, plumbing or similar wholesale/trade environments.

You'll need to

- Show real ownership of staged deliveries across multiple concurrent projects
- Read technical schedules, purchase orders and delivery documentation, and spot discrepancies
- Set credible delivery dates and manage changes against a construction programme
- Have direct, calm conversations with customers when a commitment is at risk
- Push back on an unrealistic internal commitment and land a workable resolution
- Use an ERP and Excel confidently to manage orders, schedules and forecasts
- Be comfortable using AI tools like ChatGPT and Claude in your day-to-day
- Point to a process or data improvement you've helped put into practice
- Be available to work on-site in Somersby, Monday to Friday

Experience with Odoo, manufacturing scheduling, or project-based technical products is a bonus but not essential. Ready to Own It?

If you're the person who keeps a project delivery on track when everyone else is looking to you for the answer - we want to hear from you. This role is being filled as soon as possible.

Apply now.

📌 Customer Service & Project Delivery Manager (Somersby)
🏢 The Recruitment Alternative
📍 Somersby