/n Foundever is a global leader in the customer experience (CX) industry. With 130,000 associates worldwide, we support 750+ of the world’s leading brands by delivering seamless customer experiences in the moments that matter. /n At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals. /n
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/n About the role/n
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/n As a Customer Service Representative, you’ll join a team of dedicated professionals passionate about delivering exceptional customer service. You’ll play a key role in ensuring customer satisfaction through effective problem-solving and communication. /n
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/n About you/n
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/n We’re looking for individuals with: /n /n
- Customer service experience (highly desirable)
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- A genuine interest in banking or financial services
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- Strong computer skills and the ability to navigate multiple systems
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- Resilience and professionalism in a fast-paced environment
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- A Grade 12 qualification (or equivalent)
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- Student visa holders are welcome!
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/n What you will do/n
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- Handle inbound calls and assist with a variety of general banking inquiries, including: /n /n - Providing account balances
/n - Replacing debit and credit cards
/n - Updating personal information
/n - Resolving issues with online banking
/n - Investigating transactions and disputes
/n - Managing fraud inquiries
/n - Logging complaints and capturing feedback
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- Provide accurate information and follow strict identification protocols
/n /n Note: This role does not involve sales or upselling. /n
/n We offer different roster options to suit your lifestyle: /n /n
- Part-time and Full-time roesters available
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- Work-from-home opportunities available (conditions apply)
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/n What we offer/n
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- Full-time comprehensive training
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- Private healthcare policy discounts
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- Staff perks – access to platform with discounted products and services
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- Performance based incentives
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- Monthly social engagement activities
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/n Important Information/n
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- During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations. 100% attendance is required during training.
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- If work-from-home is offered, you’ll need a reliable internet connection and a quiet, secure workspace to deliver high-quality customer service.
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- Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory).
/n /n Start your journey with Foundever today! Speak to our recruitment team to learn more. /n *Terms and conditions apply. /n