Description/n

/n Why Datacom? /n At Datacom, we work with organisations and communities across Australia and New Zealand to make a real difference to people’s lives. We help our clients use technology to innovate, grow, and empower Australians to access the support they need — when they need it. /n We’re passionate about developing, retaining, and promoting diverse talent. When you join our team, you’re not just taking a job — you’re opening the door to a career full of possibilities in Customer Operations, IT, and beyond. /n With a dynamic, agile culture and supportive teams, you’ll feel valued and recognised from day one. /n /n About the Role /n We’re hiring full-time Customer Service Representatives to join our Modbury-based Federal Government support team.

In this role, you’ll be the friendly and professional first point of contact for customers — helping them solve problems, access essential services, and achieve the best possible outcomes. /n Every interaction is unique. You’ll use your empathy, listening skills, and problem-solving abilities to deliver high-quality experiences that truly make a difference. /n Whether you bring experience from healthcare, customer service, hospitality, retail, or call centres — or you are brand new to the industry — we’ll provide full training, knowledge resources, and ongoing leadership support so you can thrive. /n /n What You’ll Do /n /n

- Handle inbound customer enquiries via phone, email, and processing items

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- Build rapport quickly while providing accurate, timely information

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- Identify and resolve issues by following clear processes and guidelines

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- Meet Key Performance Indicators (KPIs) for customer satisfaction and service quality





/n /n /n What We’re Looking For /n /n

- Clear, confident verbal and written communication

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- Strong attention to detail and accuracy under time pressure

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- Team player who contributes to a positive environment

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- Empathy and patience, especially when assisting people in challenging situations

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- Comfortable navigating multiple computer systems (typing speed 20 WPM or higher)

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- Australian Citizenship and ability to obtain and maintain a Security Clearance

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- Previous customer service or contact centre experience is highly regarded but not essential — transferable skills are welcome; our training will set you up for success

/n /n /n Operating Hours /n Full-time roles available. Rostered shifts Monday–Friday between 7:00am and 7:30pm on a rotating roster, with some flexibility to support your commitments outside of work. /n /n Benefits /n /n

- Excellent career development with proven pathways through Datacom Academy

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- Fully paid Cert III in IT, with course fees and study time covered during paid work hours

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- Best-in-class reward & recognition programs

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- Corporate retail discounts & regular social events

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- Paid parental leave

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- $1,000 employee referral program

/n /n /n Join Us /n At Datacom, you’ll work alongside good, genuine people in a welcoming, inclusive workplace. You’ll have opportunities to learn new skills, grow your career, and make a meaningful difference for customers across Australia. /n If you’re looking for meaningful work, vocational training, and real career progression, we’d love to hear from you. /n /n How to Apply:

/n Click ‘Apply’ and start your career journey with Datacom today. /n /n

📌 Customer Service Representative - Full Time (Adelaide)
🏢 Datacom
📍 Adelaide