/n 1. Provide world-class customer care to both internal and external customers.
/n 2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
/n 3. Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers. /n 4. Complete and pass required customer service certifications.
/n 5. Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems. /n 6. Assist with customer feedback tracking and driving to customer satisfaction.
/n 7. Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
/n 8. Understand. Create. Simplify.
/n 9.
Other duties as assigned (may include office administration and other support duties dependent on region/department).
Required
Qualifications
/n Minimum 1 year of customer service experience /n Associate's degree or related business experience
/n Strong computer skills
/n Ability to learn concepts and technical details of products
/n Strong writing, proofreading, documentation, and communication skills
/n Ability to learn new skills and assume new responsibilities
/n Ability to work cooperatively in a team setting
/n Background check results satisfactory to SEL
/n Negative drug test result(s)
/n Ability to write and speak English coherently Preferred Qualifications
/n ERP or CRM tools experience
/n Experience in technical sales environment
/n Bilingual
/n Bachelor's degree Physical Requirements
/n None /n /n /n /n
📌 Customer Service Representative I (Sydney)
🏢 Schweitzer Engineering Laboratories
📍 Sydney
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