Description/n

/n Competitive Salary: $68,000 - $70,000 + Super + Bonus /n At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. /n As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition. /n

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Requirements/n

/n As a Customer Service Specialist based out of our Pyrmont office, you will be responsible for: /n /n

- Supporting and managing of the day-to-day movement of freight within your portfolio

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- Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience

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- Reviewing and reporting on daily freight movements

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- Resolving enquiries in a way that provides a no better experience

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- Escalating priority issues when required relating to all aspects of your accounts

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- Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

/n /n What we're looking for: /n /n

- Tertiary qualification or 2+ years experience in Customer Service

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- Solid written and verbal communication, and problem-solving skills

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- Sound computer knowledge including experience with Microsoft Office Suite

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- Resilience, passion and ability to work at pace and under pressure

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- A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

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Benefits/n

/n Why join efm Logistics? /n /n

- Strong focus on regular and ongoing professional development training, enhancing skills and career progression /n
- A dynamic and empowering culture, where we challenge each other to do it better /n
- An opportunity to be part of an industry leader /n
- Competitive salary and bonus scheme /n
- Modern office space and technology

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- Company functions and team building activities /n
- Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally

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📌 Customer Service Specialist - IAM (Sydney)
🏢 Efm
📍 Sydney