Southern Sheet & Coil is seeking a Customer Service Representative to join our team on a permanent full-time basis at our site. In this role, you will be the frontline of our customer interactions, handling inquiries, resolving issues, and ensuring every customer receives exceptional service.
No experience is required. Full on the job training will be provided!
Key responsibilities
- Handling phone and email sales enquiries
- Building relationships with customers
- Preparing and following up on quotations, negotiating and entering orders.
- Coordinating with internal departments to ensure smooth delivery
- Assisting our external sales team in processing customer queries/accounts
What we're looking for
- Previous customer service experience will be an advantage
- Knowledge of the steel industry will be an advantage
- Excellent telephone manner
- Excellent communication and negotiation skills
What we offer
- Permanent, full time role with a successful career path in the steel industry
- Product training, ongoing support and commitment to achieve results.
- A motivated and hard-working team environment where you have the opportunity to learn from the best in the industry.
- Employee Assistance Program.
- Private Health insurance discount.
- Discounted gym memberships.
About us Southern Sheet and Coil are leaders in the distribution of sheet and coil products, providing a complete range of products to a diverse range of sectors. We are a highly customer focussed organisation that prides itself on being at the forefront of technological developments in all aspects of steel distribution and processing in order to achieve excellence in all areas of customer service and our ability to successfully navigate a variety of market conditions.
Apply now
If you are a customer-focused professional with excellent communication skills and a passion for delivering outstanding service, we would like to hear from you. APPLY NOW!
Pay: $55,000.00 – $65,000.00 per year
Benefits
- Gym membership
- Professional development assistance
- Profit sharing
- Referral program