Customer Support Officer /n Arventa was founded in 1996 and supports more than 3000 Australian customers with our innovative compliance and risk management solutions via its flagship platform WHS Monitor - www.whsmonitor.com.au. /n As a key stakeholder in our customer support team, you will be responsible for ensuring the success of our many clients using our software platforms to streamline, and automate risk processes. /n The role: /n The Customer Support Officer will assist in leading customer and partner success initiatives. We are seeking a technically savvy Customer Support Officer with a solid drive for results. /n As a result of our extensive growth, we are currently adding multiple specialists to our national operation. /n The key responsibilities of the position include: /n /n

- Building strong relationships with our existing customers in Australia /n
- Management of ongoing communication with clients /n
- Ensuring continued client satisfaction /n
- Identifying opportunities to expand product adoption /n
- Provide support for use of our Software as a Service (SaaS) platform /n
- Collaboration with our Sales Team /n
- Collaboration with our Executive Team /n /n

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/nRequirements/n

/n Applicants should have:/n

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- 1-4 years customer support experience /n
- Sound technical knowledge/skills (desirable) /n
- Excellent telephone communication skills /n
- High degree of self-motivation and ambition /n
- Positive, confident and determined approach /n
- Problem solving skills /n
- Desire to work as a part of a winning team /n
- Ability to understand and explain technical concepts /n
- Strong organisational and analytical skills with a keen attention to detail /n /n Prior to commencement, successful candidates will be required to: /n /n




- Undergo a pre-employment National Police Check. /n
- Supply copies of all educational qualifications /n /n

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/nBenefits/n PERKS /n /n

- We pride ourselves on upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for you /n
- Growth opportunities /n
- Regular professional development /n
- A strong emphasis on work/life balance, including weekly and monthly office social activities /n /n OUR TEAM & CULTURE /n We're customer focused: Everything we do, we do to make things better for our customers. We innovate and continuously improve. Better products. Better service. More Value. /n We're here to win: We lead in a market that never stops moving. We have the courage to commit, to make tough decisions and when we need to we turn on a dime. /n We love this stuff: We hire smart, fun, talented people who want to make a difference. /n We've got each other's backs: We value honesty, appreciate diversity and insist on respect. We're here for each other. Every day. We win as a team with a shared spirit of optimism. /n We're owners and we act like it: We take initiative, act with urgency and are accountable for results. We're all engaged. /n Integrity is non-negotiable: Our customers, suppliers, partners, stakeholders, communities and competitors can all trust us to do the right thing. No exceptions. /n This is a great opportunity to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry. /n The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self-motivation, commitment and initiative. /n This is a full time, in the office role. /n Note that only short-listed candidates will be contacted. /n

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📌 Customer Support Officer (Canberra)
🏢 Arventa
📍 Canberra