/n Introduction/n

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/n About Orikan /n Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions. /n Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities. /n

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Description/n

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/n Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities. /n /n About the Role: /n We’re hiring for full-time and casual positions - if you're building your career or balancing other commitments, we’ve got a role that fits your lifestyle! /n /n As a Customer Service Representative, you’ll be the approachable and knowledgeable point of contact, assisting with enquiries related to parking infringements /n You'll provide accurate, courteous, and informative support to help customers navigate challenging situations with clarity and confidence. /n If you love problem-solving, interpreting regulations, and offering clear guidance, this is your chance to shine—whether you're seeking a stable full-time role or the flexibility of casual work. /n /n ️ Key Responsibilities: /n /n

- Deliver professional, accurate, and timely customer service in line with policies, procedures, and legislative requirements (including privacy)

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- Facilitate debt clearance by offering relevant payment options and encouraging resolution of infringement notices

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- Advise the public on their rights and obligations under relevant Acts

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- Provide guidance on Council processes to a wide range of stakeholders including financial counsellors, caseworkers, solicitors, police officers, and council staff

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- Accurately record call summaries in the CRM to maintain detailed case histories

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Skills And Experiences/n

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/n What We’re Looking For: /n /n

- Availability across a Monday to Friday roster, between 8am to 7pm AEDST, then changes to 8am to 6pm when daylight savings ends.

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- A strong customer service orientation and a genuine desire to help

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- Excellent written and verbal communication skills

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- A professional phone manner, especially when supporting distressed or difficult clients

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- Well-developed negotiation, problem-solving, and decision-making abilities

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- Confidence using multiple computer systems simultaneously

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- Energetic, enthusiastic, and able to work independently

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- Previous call centre experience is a must!

/n /n What’s In It For You? /n Location: Docklands, Melbourne /n Purpose-Driven Work: Help make communities more liveable through smarter mobility and parking equity /n Career Growth: Pathways to 2IC, Team Leader, Correspondence & Client Services roles, and more! /n Supportive Benefits: /n /n

- Employee recognition program

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- Values-led culture with a cooperative team

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- Discounted parking at DFO South Wharf

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- Flexible work arrangements after probation

/n /n /n Ready to bring your passion and purpose to Orikan? Apply now and be part of something bigger! /n

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📌 Customer Services Representative - Infringements (Melbourne)
🏢 i-Kan
📍 Melbourne