About CIM /n CIM is a world-leading AI company transforming how buildings operate. /n /n The global built environment represents a multi-trillion-dollar market, yet most buildings are still run using delayed reports, disconnected systems, and manual operational workflows. /n /n CIM replaces that model. /n /n Our AI platform continuously analyses building data and transforms it into daily operational action — not monthly reports. /n /n Issues surface as they happen, and every fault is tracked from detection through to resolution with full visibility across buildings, systems, and teams. /n /n By connecting building systems into a single operational intelligence layer, CIM enables building operators to move from reactive maintenance to continuous optimisation. /n /n The impact is significant. /n /n Improving how buildings operate is one of the most powerful levers available to reduce emissions globally while improving the environments where people work and live. /n /n We are proud to be at the forefront of that change. /n /n But being a technology leader means constantly raising the bar. /n /n Leadership is hard to earn — and even harder to maintain. /n /n We move quickly and stay relentlessly focused on increasing the value our customers obtain from our platform.
That creates a tension we embrace: /n /n We must be the most trusted, the most valuable, and the most innovative — all at the same time. /n /n The Role /n /n We’re looking for a Customer Success Manager who combines strong technical depth with portfolio leadership. /n /n You will be responsible for the success of customer portfolios, ensuring CIM’s platform is embedded into how buildings are operated and maintained. /n /n Your credibility comes from understanding how buildings actually work. /n /n You’ll guide customers through the operational insights generated by CIM’s platform and help translate them into clear priorities, coordinated action, and measurable outcomes. /n /n You’ll partner closely with Customer Success Engineers, integrations specialists, and product teams to ensure issues are not just detected — but resolved and prevented. /n /n What You’ll Do /n /n Portfolio Ownership & Customer Leadership /n /n
- Own the success of a portfolio of complex commercial buildings.
/n
- Build strong relationships with asset managers, operations teams, and engineering partners through technical insight and delivery.
/n
- Lead regular portfolio performance reviews focused on system behaviour, outcomes, and forward priorities.
/n
- Ensure customers have clarity on what is happening in their buildings, why it matters, and what actions are required.
/n
- Act as the escalation point for complex operational or system performance issues.
/n /n Platform-Enabled Delivery /n /n
- Oversee how CIM’s PEAK platform is configured and used across customer portfolios.
/n
- Ensure alerts, fault detection, and workflows reflect real-world system behaviour.
/n
- Drive consistent platform adoption across customers, contractors, and internal teams.
/n
- Ensure detected issues are tracked through to verified resolution.
/n /n Technical Leadership /n /n
- Provide technical leadership across HVAC, BMS, and building systems.
/n
- Guide root-cause analysis and issue prioritisation across portfolios.
/n
- Review system behaviour, control strategies, and operational performance to identify improvement opportunities.
/n
- Translate technical findings into clear, practical recommendations for site teams.
/n /n Team Leadership & Development /n /n
- Lead and mentor Customer Success Engineers working across your portfolios.
/n
- Support technical development, analytical rigour, and customer communication.
/n
- Help establish best practices across the Customer Success function.
/n /n Onboarding & Portfolio Expansion /n /n
- Oversee onboarding and commissioning for new buildings and portfolios.
/n
- Work with integration teams to ensure data quality and system connectivity.
/n
- Support portfolio expansion by ensuring customers achieve meaningful operational outcomes.
/n /n /n Who This Role Is For /n /n You’ll thrive in this role if you: /n /n
- Enjoy getting under the hood of how building systems actually work
/n
- Like solving complex problems using data and engineering judgement
/n
- Are comfortable working directly with customers — without wanting a sales role
/n
- Care about sustainability and improving building performance
/n
- Want exposure to large commercial portfolios and modern analytics technology
/n /n /n What You’ll Bring /n /n /n
- Degree in Mechanical, Electrical, Mechatronic, or Building Services Engineering (or similar)
/n
- 6+ years’ experience in HVAC, BMS, building services, commissioning, or energy roles
/n
- Experience mentoring or leading engineers
/n
- Strong understanding of commercial building systems and controls
/n
- Ability to interpret engineering documentation and operational data
/n
- Clear communication skills — able to explain technical concepts simply
/n
- Willingness to travel to customer sites across Australia
/n /n Nice to Have /n /n
- Experience with NABERS, Green Star, GRESB, or similar frameworks
/n
- Exposure to fault detection or building analytics platforms
/n
- Experience managing large commercial portfolios
/n /n /n
- Translate technical findings into clear, practical recommendations for site teams.
/n /n /n Who you’ll work with: /n /n /n
- Reporting to the Head of Customer Success and managing a Customer Success Engineer
/n
- Partnering with Product, Engineering, Integrations, Sales, and Marketing teams
/n /n /n Our values: /n /n Working at CIM means operating inside a fast-moving AI company where the technology and the industry are both evolving quickly. /n Our best people are comfortable being uncomfortable. They enjoy learning, adapting, and solving new problems alongside our customers. /n Each day we bring our values to life: /n /n
- Building Joy
/n - Our work provides customers with superpowers enabling them to be brilliant at what they do.
/n
- Create with Meaning
/n - doing work that matters is in our DNA. We never underestimate the climate challenge we face and the impact we can have
/n
- It’s Urgent
/n - We take initiative, fix problems and act with real urgency. Why - because the planet can’t wait
/n
- Curiosity Ignites
/n - Trust your instinct, follow a different path. We believe there’s always a better way
/n
- Expert Learners
/n - With a mix of brilliant mind, extraordinary thinking and unique skills, we mentor, share ideas and collaborate. Our learning has no end.
/n
- Be a Legend
/n - Empathy over ego. We are in this together and we look out for each other.
/n /n /n What else can we tell you: /n /n
- Market-competitive salary and benefits
/n
- Flexible hybrid working
/n
- Strong onboarding and ongoing development support
/n
- Opportunities to grow technically and expand your impact
/n
- A mission-driven company where your work genuinely matters
/n
- The chance to help shape a fast-growing product and company
/n /n /n We’re aware of research that indicates people identifying as women or from under-represented groups are far less likely to apply for roles if they don’t meet 100% of the requirements. At CIM, we’re interested in hiring passionate and curious people that are motivated to make a difference, so please still apply even if you don’t think you have the required experience in absolutely everything that we mention. /n
📌 Customer Success Manager (Sydney)
🏢 CIM
📍 Sydney