/n We're Hiring: Customer Success Manager (SMB/Mid-Market) — 100% Remote or Hybrid (Sydney) /n Want to work with a category-leading legal technology platform, own your own portfolio, and directly influence retention and growth? This one's worth a look. /n Our client — a fast-growing, globally trusted legal technology company — is hiring a Customer Success Manager to own relationships with its small- and mid-market accounts. You'll be the trusted advisor customers turn to, the internal voice that gets things done for them, and a key driver of retention and revenue growth.

Fully remote. /n Why this role is worth your time: /n ✅ Genuine ownership — run your own book of business in a one-to-many model /n ✅ Real influence — shape product adoption, retention strategy, and customer outcomes, not just ticket resolution /n ✅ Cross-functional exposure — work directly with product, support, and executive teams /n ✅ Revenue impact — a clear path to grow ARR through cross-sell, upsell, and advocacy /n ✅ Remote-first — work from wherever you do your best work /n ✅ Backed by a platform legal teams and law firms already trust /n What you'll be doing: /n /n

- /n Building strategic relationships with a portfolio of small/mid-market accounts /n
- /n Driving product adoption and understanding what "success" looks like for each customer /n




- /n Becoming a trusted advisor customers rely on — not just a point of contact /n
- /n Partnering across product, support, and leadership to solve customer problems fast /n
- /n Creating content and resources that help customers get more value, faster /n
- /n Building actionable business plans tied to each customer's real goals /n
- /n Owning retention — knowing exactly what drives it and what threatens it /n
- /n Growing ARR through cross-sell, upsell, and turning happy customers into advocates /n
- /n Spotting and fixing friction points in the customer experience before they become churn risks /n /n What you bring: /n /n
- /n A natural relationship-builder who customers trust and enjoy working with /n
- /n Sharp communication and presentation skills /n
- /n Strong organisational instincts — you don't let things fall through the cracks /n
- /n A cooperative mindset — you get things done through people, not around them /n
- /n Genuine customer orientation paired with solid business acumen /n
- /n A problem-solver's brain /n /n ✔️ What you'll need: /n /n
- /n Bachelor's degree in a business discipline (or equivalent experience) /n
- /n 4+ years in software/tech — account management, customer success, consulting, training, or project management /n
- /n Legal industry experience is a strong plus, but not essential /n /n /n

📌 Customer Success Manager (Adelaide)
🏢 Novum Global
📍 Adelaide