Customer Support Officer – RemoteReady to put your CPAP knowledge to work in a whole new way?/n At CPAP Direct, we’re all about helping people feel informed, confident and supported throughout their sleep therapy journey and we’re excited to offer an internal opportunity for a team member to join our Customer Support team! /n If you know your CPAP, love helping people and enjoy finding solutions, this could be a great opportunity to take your experience in a new direction. About the Role/n As a Customer Support Officer, you’ll be a key point of contact for our store and online customers, helping them with everything from CPAP questions and product guidance to orders, troubleshooting and follow-ups. /n You’ll be there to make things a little easier for our customers and help them feel confident every step of the way. /n Your day may include: /n /n

- Providing CPAP product guidance and troubleshooting support

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- Helping customers choose suitable products

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- Assisting with store and online orders

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- Processing orders and over-the-phone payments

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- Responding to delivery and collection enquiries

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- Assisting with order changes, returns, refunds and warranty enquiries

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- Following up enquiries and keeping customers informed

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- Supporting our stores with customer enquiries and overflow calls

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- Working with our stores, Warehouse and internal teams to find the best outcome for the customer

/n /n You’ll connect with customers through: /n Phone | Email | Live Chat | Virtual Support /n At the heart of it, we want every customer to finish an interaction feeling: /n Heard. Understood. Supported.

Confident. CPAP Knowledge Is Key/n This is an internal opportunity, so we’re looking for someone who already has a strong understanding of CPAP therapy, our products and the customer journey.



/n You’ll also need to feel confident using our current Point of Sale system and following CPAP Direct’s existing processes. /n Don’t worry if you haven’t worked in Customer Support before or haven’t used every online system — we’ll provide the training and support you need to get you up to speed.

About

You/n We’re looking for someone who: /n /n

- Has strong CPAP experience and product knowledge

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- Is confident using our current systems and processes

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- Has a warm, patient and empathetic communication style

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- Genuinely enjoys helping people

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- Takes the time to listen and understand customer needs

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- Communicates clearly and confidently

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- Has great attention to detail

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- Stays calm and solutions-focused when things get tricky

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- Can juggle multiple priorities and stay organised

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- Works well independently and as part of the wider team

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- Is open to feedback, coaching and learning new things

/n What Does Great Customer Support Look Like?/n It’s more than simply answering a question or processing an order. /n It’s about taking ownership, following things through and making the customer’s experience as easy as possible. /n You’ll help make sure customers receive a consistent experience, accurate information and the support they need — while working within our policies and processes. A New Prospect to Grow/n This could be a fantastic opportunity for an existing CPAP Direct team member who enjoys helping people and would love to put their CPAP knowledge and experience to work in a different way. /n You’ll have the opportunity to build your remote customer support skills, learn new systems and processes, and continue making a meaningful difference to our customers — just from a different side of the business. ✨ Ready for a New Challenge?/n If you know your CPAP, love helping people and enjoy finding solutions, we’d love to hear from you! /n This could be your next CPAP Direct adventure. ! /n /n

📌 Customer Support Officer - Remote (Brisbane)
🏢 CPAP Direct
📍 Brisbane