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/n Customer Support Representative (Remote - Australia Only)

You bring the calm. We bring the coffee. Together, we solve everything. /n Are you the kind of person who: /n /n

- /n Can turn a frustrated customer into a fan with just one email? /n
- /n Thinks hold music is a challenge, not a deterrent? /n
- /n Believes typos are personal enemies and emojis are a love language? /n /n If you answered yes (or heck yes), keep reading we've got your next gig. /n What You'll Actually Do (besides looking great in Slack emojis): /n /n
- /n Become a support superhero: Answer customer questions via chat, email, and the occasional phone call, all with grace, humor, and helpfulness. /n
- /n Master our product: Learn everything about our product like its your favorite app and use that knowledge to solve customer problems (aka puzzles!). /n
- /n Take notes!: Track trends, log tickets, and share the golden nuggets with the team. /n
- /n Advocate for the customer: Be their voice. Flag recurring issues, share feedback, and virtually high-five our product team when fixes roll out. /n
- /n Move fast, stay curious: Never be afraid to say, I don't know, but Ill find out! /n /n What You Bring to the Table (besides snacks): /n /n
- /n You live in Australia and have legal authorization to work here. /n




- /n You stay cool under pressure and bring the calm to every conversation. /n
- /n You're tech-fluent: navigating support platforms (like Zendesk or Intercom) is second nature to you. /n
- /n You're detail-obsessed, organized, and allergic to "just okay" customer service. /n
- /n You've got a voice (written and spoken) that's clear, empathetic, and maybe even a little fun. /n
- /n You've spent at least 1 year in a customer-facing role and you've got stories to prove it. /n /n Perks You'll Love (besides working in PJs): /n /n
- /n 100% work from home: Work from home, a cabin in the woods, or your favorite café in Australia (as long as it's in Australia). /n
- /n Competitive pay: We value your time and expertise. /n
- /n Health, dental & vision insurance: Because we care about your well-being. /n
- /n PTO + wellness days: Because burnout isnt cool. /n
- /n A team that celebrates wins, learns from mistakes, and sends the best GIFs. /n /n Apply if you're ready to: /n /n
- /n Make someone's day, every day. /n
- /n Bring both brains and heart to your work. /n
- /n Join a team that's as supportive as you are. /n /n Only candidates located in Australia will be considered. Bonus points if your cover letter makes us smile. /n

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📌 Customer Support Representative (Sydney)
🏢 X2F
📍 Sydney