:/n

/n In depth knowledge of IVR testing and engineering, and extensive experience in testing/n process involving Contact Centre products like Amazon Connect/n

· Highly proficient in Cyara IVR automation tool/n

· Extensive hands on experience in testing IVR’s, inbound and outbound calls using manual //n

Cyara/n

· Hands on experience in Cyara cruncher tool to perform IVR performance testing/n

· Excellent communication and collaboration skills, and be a strong team player./n

· Experience diagnosing testing issues, and going through the IVR logs to identify the root/n cause of the issues/n

· Gather and analyse functional, non-functional test requirements and perform assessment/n to confirm testing/n

· Designing functional test approach, test plans and assess different test types required for/n application based on requirement/n

· Develop test scripts, perform test runs and analyse test results/n

/n

/n

Nice to Have:/n





· Sound experience in Continuous Integration/Continuous Deployment processes and tools/n such as GCP Cloudbuild, Codefresh, Github actions etc/n

· Strong software engineering fundamentals, and proven experience in a number of/n programming languages./n

· Hands on experience in API Testing using postman, supertest API frameworks/n

· Have a growth mindset, a focus on continuous improvement, and be passionate about/n learning current tools, technologies and practices./n

/n

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews./n

📌 Cyara Testing Lead (Melbourne)
🏢 Tech Aalto
📍 Melbourne