Description/n

/n Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! /n At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Outstanding Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer - Site Lead to join our team in Deer Park. /n

/n

Requirements/n

/n What you'll do: /n /n

- Ensure the smooth day-to-day operations of customer environments.

/n

- Coordinate and deliver high-quality onsite technical support to customers across various locations, ensuring timely resolution of issues.

/n

- Oversee the diagnosis and resolution of hardware and software issues across a range of devices, including Macs, PCs, tablets, and voice platforms.

/n

- Take ownership of day-to-day technology issues and liaise with external third-party organisations.

/n

- Supervise and mentor a team of Desktop Support Officers, fostering a collaborative and high-performing work environment.

/n

- Facilitate training for team members to enhance their technical skills and ensure they stay up to date with emerging technologies.

/n

- Build strong relationships with clients, providing friendly and knowledgeable assistance while maintaining a positive customer experience.

/n

- Gather customer feedback to inform service improvements and maintain high levels of satisfaction.

/n

- Ensure adherence to company policies, procedures, and security protocols in all support activities.

/n

- Maintain accurate records of support activities, including incident tracking and resolutions, and provide regular reports on team performance and customer feedback.

/n

- Identify and implement process improvements to streamline operations.

/n

- Collaborate with other departments to deliver the highest quality solutions.





/n /n /n What you'll bring: /n /n

- A passion for providing exceptional customer service, demonstrated through helping others resolve technical issues with computers and other technology devices, whether in a professional environment or assisting family and friends.

/n

- A strong interest in technology and a desire to ensure systems and devices are functioning effectively.

/n

- Willingness to learn new technologies and concepts to confidently liaise with staff and external vendors.

/n

- Strong communication skills when troubleshooting technical issues, with the ability to remain calm, explain problems clearly, and provide guidance on preventative measures.

/n

- A positive, proactive attitude with a proven track record of helping others resolve technical challenges.

/n

- Excellent verbal and written communication skills, with the ability to work effectively with a wide range of stakeholders.

/n

- Flexibility and adaptability when handling unusual situations, including adjusting work schedules or working additional hours when required to support business needs.

/n /n

/n

Benefits/n

/n /n Why You'll Love Working Here: /n Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: /n /n

- Extensive training and development opportunities that enable continual growth as part of your career planning.

/n

- Extensive discounts and benefits to maximise your money.

/n

- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.

/n

- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

/n /n /n CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. /n /n Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required. /n /n /n

📌 Desktop Support Officer - Site Lead (Education) (Melbourne)
🏢 Centorrino Technologies
📍 Melbourne